Western Province Ski Vacations

This is such a tranquil and relaxing place for a vacation to get away from the 'hustle and bustle' of city life! We enjoyed this with our extended family and had such a wonderful time. Every experience was to a high standard and the people and GEM (Guest Experience Maker) were very helpful and enhanced the experience to be enjoyable! We intend to visit again for sure!

Amazing property, and well managed by attentive staff.

Equipe extremamente gentil

The front deck service needs to be improved. Overall great place but front deck service is from 3 star hotel. They promise just to make you feel they do something but totally ignore your request

This is such a tranquil and relaxing place for a vacation to get away from the 'hustle and bustle' of city life! We enjoyed this with our extended family and had such a wonderful time. Every experience was to a high standard and the people and GEM (Guest Experience Maker) were very helpful and enhanced the experience to be enjoyable! We intend to visit again for sure!

Amazing property, and well managed by attentive staff.

Equipe extremamente gentil

Well, if you are a caucasian person who comes from old money thru generations, and your kids are into dressing like little Lord Fauntleroy, well, this is the place for you. I felt so sorry for the people who work here. Most of them are locals, and they have to put up with these wealthy, self absorbed types who don't respect, appreciate, or take the time to understand the Hawaiian culture. It's the RITZ-CARLTON. Those owners took over, and bam! No more Surfer bar, where all the island'd come to do nice karaoke. No more local style. Just plastic stuff. Oh, and WE WERE EXHAUSTED AND angry and sad AND traveling WITH CHILDREN AND THEY DID NOT HAVE THE KIDS' ROOM. WE CHECKED IN EXACTLY AT 4:10 PM. Check in is at 4 or even 3, methinks. OUR ROOM WAS GETTING CLEANED WHEN WE CHECKED IN. But we got our room. YAY! It's beautiful here, lots of amenities and activities. And the people who work here, so very nice. we were like, "OK, the kids and us can all hang in our room.. Um, When will the kids' room b ready?" Kids' room took over 2 hours to be ready. Dinner time. Ugh. Growing tween boys. Well, the room got ready, and the four of us, who'd moved from a lovely sunset beach Airbnb with lovely people and local vibe all over da place--a lotta stuff with a full family who shop like Japanese tourists without all that money. My boyfriend has a bad hip. He can barely walk. He played pro soccer. Jeez, WE WANTED TO WATCH SOCCER AND REST. We were exhausted. We LOVE OUR KIDS BUT ple

Equipe extremamente gentil

The front deck service needs to be improved. Overall great place but front deck service is from 3 star hotel. They promise just to make you feel they do something but totally ignore your request

Its one of the amazing hotels i am staying on it .

Amazing property, and well managed by attentive staff.

My room was huge but for a 'new' hotel, the fittings and fixtures are very poor quality. There were hairs in the shower which very defnitely dd not belong to me. The shower head was leaking very badly and the water poured outside the shower all over the bathroom floor. I had to request housekeepoing to service the room as it was not done. Service at the coffee shope was very, very slow; I was the only customer and my cappuccino took 20 minutes to arrive (I timed it). Overall, I would not stay here again.