East Midlands Ski Vacations

The hotel is in a very nice part of London, aware from the hussle and bussle but with easy access to all areas. Good restaurant and bar. Staff friendly and helpful. Our toilet had a problem on our last day with the water running and the flusher broke.

We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged.

Great hotel for business or pleasure if you require a location near Westminster, Buckingham Palace, the Tate Modern and others. Not an inexpensive place, but the location is perfect for many. And it's worth it.

Stayed during a heat wave and the air conditioning worked brilliantly. The staff were also brilliant when I turned up at 10.30pm to check in. Nice room/bed and great shower too.

Good location, but utterly charmless.

great work by the security manager Raad! found my missing bag after moving rooms!

Beautiful rooms, great gym, amazing restaurant

Such a lovely stay - the staff were awesome with my daughter, we had a room upgrade for her birthday, plus balloons and a little cake waiting for her which was such a nice touch. The room was quiet and it was excellently positioned - we walked to Covent Garden but tube station just outside. Staff were attentive and kind, and breakfast was delicious. Would highly recommend!

Great hotel for business or pleasure if you require a location near Westminster, Buckingham Palace, the Tate Modern and others. Not an inexpensive place, but the location is perfect for many. And it's worth it.

We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged.

Great, central location. Beautiful property with a great restaurant. Coming back next time I’m in London!

The hotel is in a very nice part of London, aware from the hussle and bussle but with easy access to all areas. Good restaurant and bar. Staff friendly and helpful. Our toilet had a problem on our last day with the water running and the flusher broke.

We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged.

Great hotel for business or pleasure if you require a location near Westminster, Buckingham Palace, the Tate Modern and others. Not an inexpensive place, but the location is perfect for many. And it's worth it.