Northwestern Cambodia Romantic Vacations

WARNING. Do not book this hotel. If I can stop anyone from making the mistake that I made by booking this place then something good will have come from my terrible experience. Check in was pleasant. Arrived to a dirty room. Floors not clean. Throw pillows badly stained. Mirrors filthy. Dead bugs on the floor and what looked like blood on the wall of the bathroom. I went to reception to ask if I could change room and they said there no other rooms available. I went back upstairs and took pictures. I showed the staff on reception and they were shocked. Suddenly there was a new room ready. In the new room we tried to overlook what had happened earlier. I asked for an ironing board and I got a piece of stapled junk and an iron that was so stained that I think it was stored on the street. The final straw was when I pulled back the duvet cover and saw that the sheets did not cover the mattress. I went to bed fully clothed as it was late ,I wanted to go to Angkor Wat for sunrise. When we got back I spoke with the general manager to discuss what had happened . He came up to the room with me to look but the minute I opened the door,turned around and he must have run away as I didn’t even see him go he moved so fast. I booked another hotel and went to reception to see if they could at least offer a partial refund but they said they would not, the GM was no longer available either. Apparently this is a regular problem and the GM has a reputation for being a bad manager( local sources )

The place , are very clean and quite the staff are friendly, close to pup street ,and ankor watt .

Oh, what an amazing hotel made even more so by such INCREDIBLE staff. We loved everything: - the rooms were spacious and super clean with powerful shower and lovely comfortable beds. The toiletries were 5* spa quality - the breakfast was delicious, fresh and varied - the pools were so spotless and often very quiet so it felt like our personal pool! Best of all though, the staff. If you could bottle their genuine warmth, enthusiasm and passion for their jobs (which they see as making your stay perfect) you would be a millionaire! Thanks so much to everyone - we hope to visit again 😊

Everything is perfect.

The room was beautiful, excelent breakfast and fantastic staff. Totally recommend.

This place is absolutely amazing. I am a world Traveler stay in hotels over 100 nights a year and this hotel has perhaps the best service I have experienced anywhere in the entire world. Everybody here greets you with a smile they are warm and they are friendly if you should sneeze they run to you with a Kleenex if you even think that you will need something they bring it to you in advance. My congratulations to one of the best trained staff I have seen anywhere in the world. The hotel itself is amazing beautifully done while maintaining some of the amazing culture of Cambodia.

Everything is perfect.

The room was beautiful, excelent breakfast and fantastic staff. Totally recommend.

Great hotel and even better staff. Very helpful, extremely polite and professional. Breakfast was amazing every morning. The AC worked perfectly. Room, linens and toiletries were on point. Highly recommend.

The place , are very clean and quite the staff are friendly, close to pup street ,and ankor watt .

The room was beautiful, excelent breakfast and fantastic staff. Totally recommend.

Great hotel and even better staff. Very helpful, extremely polite and professional. Breakfast was amazing every morning. The AC worked perfectly. Room, linens and toiletries were on point. Highly recommend.

The place , are very clean and quite the staff are friendly, close to pup street ,and ankor watt .

The room was beautiful, excelent breakfast and fantastic staff. Totally recommend.