High Black Forest Romantic Vacations

Very nice place to stay briefly. Room was comfortable. Location was convenient

Excellent stay! The hotel was clean, comfortable, and well-maintained, and the staff were friendly, professional, and very helpful. Everything was smooth and enjoyable from start to finish. I would definitely stay here again and highly recommend it!

I stayed 9 days Same breakfast, no variety No microwave Not very accommodating Shuttle service had to wait for long time some days One afternoon they made me to walk up to translation mid afternoon in the hot sun Next choose to stay in a different city Nit very happy stay

Outdated hotel. The only good things is close to the tram. Food is horrible , no coffee machine at the rooms . No conditioner at the shower .. not helpful staff .

Everything was absolutely fantastic. I met one of the house keepers and I spoke to a several of staff members they were very helpful and polite. The only thing that needs adjusting is the door it would be nice if there’s a safety chain inside as I am a solo female traveler and things like this makes me feel safer. But overall it was a wonderful experience. Thanks to airport Zürich staff.

Nice hotel, travel into Zurich via light rail no 51 very easy.

Overall poor experience. I hadn’t been informed that there would be an extra charge for a 3rd person even though I had booked the room for 3, 1 adult and 2 children (14 & 12 years old at the time of booking and checkin). I am perplexed that the extra charge for a 3rd person wasn’t matched by extra services; we still had only 2 bath robes until we requested for more, we only had 2 slippers until we asked for 1 more pair and we were given 1 bottle of mouth wash during the whole stay. The food eCHO was a cold lamb shank which had to be returned to the kitchen and the chicken burger at the Lenox bar was served without avocado and eggs. The chicken burger was also returned to the kitchen. The whole experience has been atrociously poor. Won’t recommend

Worse hotel that we have been in the last five years, terrible hotel, no air conditioning, we had to "sleep" in a 28 degrees room temperature, of course, we couldn't sleep. We stayed in room 417, terrible bed, not clean, bed was damaged, mildew in the bathroom, damaged shower support, elevator in terrible conditions, main entrance dirt and tired. To make the situation worse, my wife was bite for insects on her face and body, what we suspect to be a bed bug. We definitely do not recommend this place at all. In the pictures it looks great but the reality is the opposite. Management did not respond our emails complaining about the hotel, what for us mean a very poor management and no respect for the guests, this poor management is an exception to the beautiful and cordial people of Swiss. Unfortunately we have another reservation for two nights, and we are trying to cancel it without charger, but as I mentioned before, the management doesn't answer our emails. We definitely will not stay there again, we may lose our money, but our health is more important. Good luck to you if you decide to stay at this place.

Clean place with close access to the train station. Not many amenities.