Kim Ma Romantic Vacations

We only stayed the night but generally ok. Staff quite pushy at breakfast for feedback and to fill out reviews other than that ok.

The staff was very friendly and helpful!

The staff were the standout feature - always friendly, helpful, inviting - you felt looked after.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

The Scarlet Cruise was an outstanding experience. The hospitality we felt was unrivaled. This journey through the bay will always be one of the fondest memories I have. Thanks to all the staff for their remarkable efforts to make us want to come back!

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

The staff was very friendly and helpful!

The Scarlet Cruise was an outstanding experience. The hospitality we felt was unrivaled. This journey through the bay will always be one of the fondest memories I have. Thanks to all the staff for their remarkable efforts to make us want to come back!

We only stayed the night but generally ok. Staff quite pushy at breakfast for feedback and to fill out reviews other than that ok.

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

The Scarlet Cruise was an outstanding experience. The hospitality we felt was unrivaled. This journey through the bay will always be one of the fondest memories I have. Thanks to all the staff for their remarkable efforts to make us want to come back!

The staff was very friendly and helpful!

Everything as advertised and excellent pre-arrival arrangements by Ms Jolene Do. Will definitely return. In-house spa experience was great too! Thank you to all staff.

I stayed here for two nights. Even before I arrived they messaged me via WhatsApp and made sure that I had all my arrangements and if I needed anything. When I first arrived in Hanoi, and then flying out with 4 nights in between. As I was traveling from another country I had luggage I didn’t need. They were very accommodating towards me and allowed me to leave my luggage for those 4 days and it was ready for me when I came back. The staff were so friendly and always made me feel like a VIP. Never did they let me carry my bags! On my return, they still remembered me, and even upgraded to a room with a view for free. My luggage remained safe the whole time. The rooms were cozy but definitely fancy and clean. I saw them cleaning the rooms and they really do deep clean them. When I checked out, I forgot my luggage keys in the lounge as I was rearranging my luggage before the airport. I called them using WhatsApp. They again were so accommodating and luckily I’m early at the airport that they sent a Grab to deliver my keys to the airport. They were so amazing, and I’d definitely recommended them to anyone and I would go back again. They are a big reason I love traveling to Vietnam. I would like to give a shout to William/Minh, who really went above a beyond! I cannot express how much gratitude I have right now.