Appalachian Mountains Romantic Vacations

Check-in experience was unprofessional and didn’t include any basic guidance (review of amenities, check-out time, etc.) let alone the amenity credit I was supposed to receive. The first room I was given had a broken AC. I called multiple times to get it fixed but ultimately had to go downstairs and demand being reassigned to a room with a functioning AC. The second room we were assigned had a functioning AC, but the temperature never made it to what it was assigned. The lighting panel in the room also didn’t function, but the lights would work if you turned on individually. Not sure why it’s there if it doesn’t work. The hotel is otherwise conveniently located, historic, and the amenities are newly remodeled. I’ve stayed at DC hotels with much better service and responsiveness. If you decide to stay, consider doing so in a cooler month given the AC issues.

Check-in experience was unprofessional and didn’t include any basic guidance (review of amenities, check-out time, etc.) let alone the amenity credit I was supposed to receive. The first room I was given had a broken AC. I called multiple times to get it fixed but ultimately had to go downstairs and demand being reassigned to a room with a functioning AC. The second room we were assigned had a functioning AC, but the temperature never made it to what it was assigned. The lighting panel in the room also didn’t function, but the lights would work if you turned on individually. Not sure why it’s there if it doesn’t work. The hotel is otherwise conveniently located, historic, and the amenities are newly remodeled. I’ve stayed at DC hotels with much better service and responsiveness. If you decide to stay, consider doing so in a cooler month given the AC issues.