West Austin Pet-friendly Vacations

The property was different and very nice with a few exceptions. The hot water turned off in the bathroom and when it came back on it was not even lukewarm. The check-in process and the instructions for the lock were unnecessarily complicated.

Lilly!!! Lilly! I have no idea how much she makes! But she deserves a raise! Best customer service I’ve had in a long time. Very professional and understanding. She should be training others!!!

Excellent service and beautiful hotel. We will be back again

Great staff. Beautiful hotel

Courteous staff, easy check in, nice room, clean and quiet in our room

Design, ambience, and downtown location

We had a great experience here. The Fairmont Gold experience was really nice. The staff throughout was friendly and helpful, with lots of recommendations for dining locations. The room was clean and spacious.

Great trial to walk on

Our room was spotless, the beds comfortably, the staff kind and gracious. The location was perfect for us. Short walk to the local bars and restaurants. The property is well maintained and the grass area is the perfect place to unwind. Oh and the lobby was so beautiful. Will definitely recommend to friends and family

Design, ambience, and downtown location

The Fairmont was truly exceptional. Having stayed in 16 hotels last year in Europe, America, and the Caribbean, it is not easy to provide us with a memorable and outstanding stay. However, the Fairmont accomplished exactly that. The hotel is beautiful, quiet, and has an amazing location for walking to nearby restaurants and attractions. The staff makes this hotel next level. From the front desk staff, especially Anna, upon our arrival and throughout our stay, the staff was always asking us how they could assist. The doormen were always attentive and alert, and would even open doors to our Lyfts and readily assist with packages. The Bell Staff under the direction of Angelina was incredible. They gave us a most personalized and delightful surprise. This attention to us as guests made us feel very special. The cleaning staff was phenomenal. The attention to detail and organizing the room both in the morning and for the turn down service was unmatched in any hotel where we have stayed. Whomsoever that cleaning staff was in room 1649 for our stay, including for the turn down service should really be commended by the management. We smiled every evening to see how thoughtful and meticulous the cleaning, organizing and restocking of items was in our room. Thank you again Fairmont for an unbelievable stay. We will definitely return to this hotel as we loved Austin and will definitely be back.