Beach Cities Orange County Pet-friendly Vacations

i literally need to go back!! i loved every minute i stayed in this hotel

Honestly our trip was a let down from start to finish. The front desk staff, Carlos, who checked us in was beyond rude. At the time of check in he asked us if we would rather have a room without power or pay for an upgrade. Our room had expired beverages in the mini bar. When we called in room dining they stated they would have to ask if it was okay to not charge us to bring in-expired items. The dining was most disturbing. At Monarch Beach Club we had multiple hairs mixed into our butter. When we brought this to our waitresses attention she said “it happens” and had no concern whatsoever. At Aveo restaurant my mother and I informed them of her allergies on 3 occasions and they brought out a plate with her allergen which she did not know and went to take a bite out of. Not a single staff member apologized and while the dinner was refunded the next day the safety and lack of empathy was appalling. When I brought these concerns to Paloma’s attention at the front office she sent back and email offering $200 back that we still haven’t seen a week later. My mother could have been seriously hurt, the dining establishments clearly have severe cleanliness issues, and the front desk staff were awful.

The place is quaint and very well kept.

Honestly our trip was a let down from start to finish. The front desk staff, Carlos, who checked us in was beyond rude. At the time of check in he asked us if we would rather have a room without power or pay for an upgrade. Our room had expired beverages in the mini bar. When we called in room dining they stated they would have to ask if it was okay to not charge us to bring in-expired items. The dining was most disturbing. At Monarch Beach Club we had multiple hairs mixed into our butter. When we brought this to our waitresses attention she said “it happens” and had no concern whatsoever. At Aveo restaurant my mother and I informed them of her allergies on 3 occasions and they brought out a plate with her allergen which she did not know and went to take a bite out of. Not a single staff member apologized and while the dinner was refunded the next day the safety and lack of empathy was appalling. When I brought these concerns to Paloma’s attention at the front office she sent back and email offering $200 back that we still haven’t seen a week later. My mother could have been seriously hurt, the dining establishments clearly have severe cleanliness issues, and the front desk staff were awful.