Russian River Valley Luxury Vacations

Poor service on check in, check out and enquiries. I stood in the queue to check out while 3 other customers were served. Check in experience was similar. Two staff then stood, chatted and ignored me. The air con in the room is noisy but is cold, which was appreciated. Well located and comfortable rooms.

This is a five star property that lives up to the standard. The staff are excellent, the furnishings beautiful and the cleanliness flawless. Drinks and snacks at the rooftop pool will make you question the need to leave the hotel to explore LA. This is an ideal place to stay if passing through LA. Valet Parking is expensive, but safe and tremendously convenient. The valets are quick and efficient.

I suffer from a brain injury that makes me extremely sensitive to sound, so much so that my stay at the hotel due to the noise of installing a new HVAC in the home I share with my partner. Because of my noise sensitivity, the staff had to give me a different room than the one I booked because the AC in the original room was too loud. The 2nd hotel room was an upgrade but the hotel honored the day rate I had originally paid for. The kept me at the same rate when I extended my stay an extra night (the HVAC was still being installed. I was deeply grateful by the kindness extended by all the staff at the hotel.

Poor service on check in, check out and enquiries. I stood in the queue to check out while 3 other customers were served. Check in experience was similar. Two staff then stood, chatted and ignored me. The air con in the room is noisy but is cold, which was appreciated. Well located and comfortable rooms.