Plum Island Luxury Vacations

Staff was courteous and helpful. Breakfast buffet is excellent. Great location for walking to shows and restaurant row on 7th.

Beautiful facility, very expensive for what you get, felt nickeled and dimed for fees eg parking, late checkout, early checkout. Staff appeared inexperienced and lacking in basic customer service skills.

My only issue with the stay is that they wouldn't accept my Hilton Honors number. Apparently when you book with Expedia, you don't get the Hilton points. The airlines and car rental companies don't work that way and neither should the hotels.

Hotel overall was clean and room itself was clean - housekeeping does a great job of tidying up. Front desk staff are friendly and helpful! Room is small but as expected for a NYC hotel. Room was quiet and we didn't experience too many loud noises on the 15th floor.

Our room was very cute but unfortunately the mini fridge was broken. I didn’t realize until I went to grab my dinner I put in the fridge and it was warm and gross. The light was flickering on and off, I thought maybe the light was broken but turns out the fridge was. I talked to the employee on shift that night when I went looking for food, and when I told him what happened, he said he applied 30% off the room. Unfortunately, we were charged the full rate and when I contacted the property about the 30% off discount I was told was applied to my account, they told me there was nothing noted on my account. I had just had surgery and had to eat every few hours and ended up walking around the neighborhood at 3am looking for something since my food dinner went bad and the hotel had no food available. Also, the amenities we not available.

Fantastic, cannot wait to go back! What a beautiful stay - the staff were informative, helpful, and lovely!

My only issue with the stay is that they wouldn't accept my Hilton Honors number. Apparently when you book with Expedia, you don't get the Hilton points. The airlines and car rental companies don't work that way and neither should the hotels.

Stayed here last year and it was exceptional. This time service just missed the mark. Tried calling front desk multiple times with little to no help. One time the call got disconnected and they didn’t even bother calling back. Front desk staff that checked us in was a little sassy and commentary not appreciated. Staff (from my experience last year) was kind courteous and very friendly. May explore other options next year.

Room was clean and properly stocked with everything we needed. Stafff was wonderful from the doormen to counter to bar , we had a great experience. The hotel is closed to the museums and also close to public transportation which was a big plus for us. We traveled with our dog and had a lot of fun walking her to the park which was only two blocks away. 100% recommended!!!! Great restaurants in the area too

The breakfast was phenomenal!!! Everyone was friendly, everything was clean, and the hotel is in perfect proximity to literally anything and everything!! We loved our stay and will be back!

Staff was courteous and helpful. Breakfast buffet is excellent. Great location for walking to shows and restaurant row on 7th.

Room was clean and properly stocked with everything we needed. Stafff was wonderful from the doormen to counter to bar , we had a great experience. The hotel is closed to the museums and also close to public transportation which was a big plus for us. We traveled with our dog and had a lot of fun walking her to the park which was only two blocks away. 100% recommended!!!! Great restaurants in the area too

Beautiful facility, very expensive for what you get, felt nickeled and dimed for fees eg parking, late checkout, early checkout. Staff appeared inexperienced and lacking in basic customer service skills.

It was a little off the beaten path which wasn’t too terrible. But there is a large construction site next door that was a little loud. Also the walls are kind of thin. They are in the middle of a renovation though so I had to give them grace. The staff was friendly and the room was clean, if a little small. Very close to a subway station too which was nice. Overall not too bad.