Illinois Luxury Vacations

Good customer service. Parking was easy

I love everything in the hotel everything

The staff were fantastic, and the beds were insanely comfortable/blankets were soft and plush. The location is advantageous- lots of shopping, food, and things to do nearby. Getting an Uber from this location was a breeze and took less than five minutes. The Valet service for Staypineapple was also good. Would definitely recommend!

Keep an eye that nothing is added from the minibar but great property and can't wait to stay again!

This hotel gives that WOW factor. The hotel was built in the1920 and the details are breath taking. What an incredible experience spend that extra coin to get the river view. It was totally worth it. We had room service for breakfast just a classic breakfast and it was delicious.the robes /slippers were such a lush touch. Rooftop patio is amazing. It will get busy. I just wish that it was available to guests first. Cute vibe. The staff are amazing and so sweet! Everything we wanted to do was 15 minutes tops. Great location! We loved walking around the town! Take the architectural tour. All of the buildings are truly masterpieces. Thanks for such a wonderful experience we loved it so much!

I love everything in the hotel everything

We’ve stayed at some really nice hotels so keeping that in mind, we had high expectations for this being our first Ritz Carlton stay and it just fell really flat. The front desk staff were nice enough but nothing overly warm or anything that separated it from any other hotel. The room was clean but again pretty average. The bed was very comfortable but the pillows which are down or down alternative had such a low fill power, they were just awful. The most disappointing part of the stay was by far the room service. Our bill totaled nearly $300 which we’re happy to spend if it’s good but the chicken wings which are advertised as “crispy” couldn’t have been further from —extremely rubbery. My husband described his waygu steak “like eating a car tire” (never experienced waygu that bad before.) The cocktail sauce for the shrimp cocktail had zero horseradish. Just a very odd experience overall and it was enough to not order room service again for the remainder of our stay. The spa was also very …average. My husband said his massage was actually pretty good but mine was nothing at all out of the ordinary… probably one of the lowest ranking I’ve received honestly. The staff at the spa desk and in the locker room though were probably the best part of our whole experience — very friendly, helpful and accommodating. All in all, it wasn’t a terrible stay here but it wasn’t great either. Location is solid but I’d save some money and stay elsewhere to get better food and pillows.