Crete Kid friendly Vacations

I have very mixed feelings about the holiday. The hotel was nice, but our room wasn't. The private pool was full of flies and other insects and was tiny. There is no separate bathroom, it's all quite open plan which wasn't pleasant at times. The staff were lovely, especially Sofia in the bar, Paloma in the restaurant (very professional, hard-working and lovely) and Maria from the shop (amazing, kind, lovely woman). The food was also amazing (particularly the desserts which were incredible). But there was no air-conditioning in the main parts of the hotel except for the main bar, which didn't work when the bar was open because all the doors were open. The air-con in our room was good, thank god. Travellers should also be aware that the hotel is built on a cliff and there is only one lift in the whole complex so mostly, it is stairs (a lot of them) and slopes. Terrible if you have mobility issues. The swimming pool and sun-lounge area was also an issue. Sun beds and loungers were full right from sun-up till sun-down. Despite signs on them to say that people could not put towels on them and then disappear, this happened all the time and nobody rectified it. Suffice to say, we were pool-less for the entire holiday. Very mixed review. The views were stunning, the sea was crystal clear, the food was lush and the staff were lovely. But I don't understand how this is listed as a 5-star hotel. It is a 3-star by the standard of the rooms. £3500 wasted.

I have very mixed feelings about the holiday. The hotel was nice, but our room wasn't. The private pool was full of flies and other insects and was tiny. There is no separate bathroom, it's all quite open plan which wasn't pleasant at times. The staff were lovely, especially Sofia in the bar, Paloma in the restaurant (very professional, hard-working and lovely) and Maria from the shop (amazing, kind, lovely woman). The food was also amazing (particularly the desserts which were incredible). But there was no air-conditioning in the main parts of the hotel except for the main bar, which didn't work when the bar was open because all the doors were open. The air-con in our room was good, thank god. Travellers should also be aware that the hotel is built on a cliff and there is only one lift in the whole complex so mostly, it is stairs (a lot of them) and slopes. Terrible if you have mobility issues. The swimming pool and sun-lounge area was also an issue. Sun beds and loungers were full right from sun-up till sun-down. Despite signs on them to say that people could not put towels on them and then disappear, this happened all the time and nobody rectified it. Suffice to say, we were pool-less for the entire holiday. Very mixed review. The views were stunning, the sea was crystal clear, the food was lush and the staff were lovely. But I don't understand how this is listed as a 5-star hotel. It is a 3-star by the standard of the rooms. £3500 wasted.