Malaysia Kid friendly Vacations

Service is good , staff are friendly & helpful. Clean room & environment.

Like Gordon Ramsey dining experience

Awesome room, good service

I am writing to express my disappointment regarding a recent experience during my stay. At check-in, I provided my debit card, unaware that it would be charged immediately. Unfortunately, this was not clearly communicated to me by your front desk staff. I only found out about the deduction and the refund process, which takes up to a week, during check-out. This was a frustrating and unexpected surprise. What made the situation worse was the unprofessional behavior of the staff during check-out. The lady attending to me giggled and condescendingly told me I should have used a credit card. This came across as both insensitive and disrespectful. I was made to feel embarrassed for something that should have been clearly explained at check-in. I have stayed at Berjaya properties before and never faced such issues. This experience was a major letdown and does not reflect the level of service I have come to expect. Additionally, I do not understand why the refund process takes a week, especially when refunds on card terminals (including NETS or credit cards) can be processed immediately. This delay is inconvenient and unnecessary. I hope you will take this feedback seriously and ensure better communication by front desk staff at check-in, more professionalism and empathy from your team, and a review of the refund process timeline for debit card payments. I am now waiting for my refund. If it is not processed as stated, I will escalate this matter further to higher management.

room found missing safe box. overall service is good and room is clean

Service is good , staff are friendly & helpful. Clean room & environment.

Awesome room, good service

room found missing safe box. overall service is good and room is clean

Awesome room, good service

Staff not particularly friendly and seemed like they didn’t care if customers were waiting ….

Would come back again!💯

The room was clean and spacious. Breakfast was great. The location was central and the towers were in walking distance. Unfortunately the infinity pool was crowded and very cold which was not great given that the weather was chilly.

room found missing safe box. overall service is good and room is clean

Awesome room, good service