Jino Island Golf Vacations

Extremely disappointing experience. This hotel was very small, inflexible, and not accommodating whatsoever. My reservation was made months in advance, yet they were unwilling to make any changes when my travel plans were affected by flight delays. I arrived around midnight due to delays, and the front desk employee, Kumar, told me that the hotel was willing to refund my reservation as long as Expedia approved it. He specifically instructed me to contact Expedia to arrange the refund. After spending my time contacting Expedia, I was told that the hotel had actually informed Expedia that their policy did not allow any refunds and it was stated from Kumar. This was extremely frustrating and felt very misleading. If the hotel was not willing to provide a refund, they should have simply said so from the beginning instead of telling me one thing and Expedia another. The entire experience made me feel that the hotel cared more about keeping my money than providing reasonable customer service or accommodating a guest dealing with travel delays. I would not recommend this hotel. The lack of flexibility, poor communication, and conflicting information from the front desk made this a very frustrating experience

We really liked this hotel! Super close and convenient for Universal and some fun family rooms with bunkbeds that the children loved. We would definitely stay again.

Very nice and relaxing stay. The food was great and the staff are amazing.

Brand new clean modern property. Stunning views from the sky lobby. Amazing location with convenient direct access to the subway system and nearby shopping. I would come back again without hesitation :-)

Great staff great restaurants on location and very convenient location. Room TV was a little outdated but that’s a very minor nitpick.

Clean and peaceful

Extremely disappointing experience. This hotel was very small, inflexible, and not accommodating whatsoever. My reservation was made months in advance, yet they were unwilling to make any changes when my travel plans were affected by flight delays. I arrived around midnight due to delays, and the front desk employee, Kumar, told me that the hotel was willing to refund my reservation as long as Expedia approved it. He specifically instructed me to contact Expedia to arrange the refund. After spending my time contacting Expedia, I was told that the hotel had actually informed Expedia that their policy did not allow any refunds and it was stated from Kumar. This was extremely frustrating and felt very misleading. If the hotel was not willing to provide a refund, they should have simply said so from the beginning instead of telling me one thing and Expedia another. The entire experience made me feel that the hotel cared more about keeping my money than providing reasonable customer service or accommodating a guest dealing with travel delays. I would not recommend this hotel. The lack of flexibility, poor communication, and conflicting information from the front desk made this a very frustrating experience

We really liked this hotel! Super close and convenient for Universal and some fun family rooms with bunkbeds that the children loved. We would definitely stay again.

Very nice and relaxing stay. The food was great and the staff are amazing.

We really liked this hotel! Super close and convenient for Universal and some fun family rooms with bunkbeds that the children loved. We would definitely stay again.

The location is excellent for a few couple close by attractions, Nijio Castle and Kyoto Gyeon National Garden. The room is clean and the washer and dryer within the property is a plus! Walking distance of 5 minutes or less to a near by supermarket and bus stop. Train station is also not too far as well. We really enjoy our stay!