Kim Ma Golf Vacations

Overpriced! I only paid for the location.

Personnel très gentil mais l’hôtel aurait besoin de Reno. Bon petit déjeuner. Beaucoup trop cher pour la qualité de la chambre

location, size of the room, staff -- all superb

Staff was really helpful but amenities were not properly maintained at all. Especially rooftop jacuzzi and gym.

Staff was really helpful but amenities were not properly maintained at all. Especially rooftop jacuzzi and gym.

Pros: The staff is very nice and always willing to help. Location of the hotel is good with many places within walking distance. Cons: They advertise this as a 4 star hotel. I can't agree with that. I'm pretty sure 3 star hotel do better. Expedia says it offers 20%-25% food and spa discounts as VIP benefits. It appears to be a false advertisement because it doesn't have food or spa, period, except for complimentary breakfast. I won't complain about the breakfast since it was free, but I've seen significantly better quality from most other 3 or 4 star hotels that I have visited in Vietnam. The real issue was that the hotel simply doesn't live up to the expectations of a 4 star hotel. Little things such as TV and A/C remote not working, rain leaking through windows, bad street noise with no sound proof, ants found in bathroom, hot water stops working during shower were not expected especially for the price I paid. Overall, my experience at this hotel was extremely average. I give it 3 stars instead of 2 because the staff were really nice.

Great stay at Splendid Premium Hotel in Hanoi! The rooms were clean and comfortable, the location was excellent, and the staff was incredibly friendly and helpful. Great hospitality all around. Highly recommend!

Absolutely tiny room, but very clean and nice staff. Breakfast was good. Property entrance is through an alley (look for building number between neighboring storefronts and hanging sign over the sidewalk and you’ll find it easily).