Phu Quoc Island Beach Vacations

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us

The look of this resort is amazing however staff let this place down. Hotel staff and bar staff were friendly and helpful but the lifeguards and restaurant staff were very rude. My daughter fell over in front of a lifeguard and as I was rushing to get to her I saw the lifeguard laughing at her instead of helping her also the drama of getting enough towels everyday was ridiculous, if you’re travelling in a group they come over and question you why you have so many towels I needed to get a manager involved one day to explain we were two rooms together.

Fantastic resort with a central location, excellent staff and beachfront amenities

Beautiful boutique hotel with a great outdoor shower in the villas.

Beautiful colonial style hotel and grounds. Staff first class. Lots of loungers on beach. Very good massage at spa on site. Very little reason to venture elsewhere on the island.

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us

The look of this resort is amazing however staff let this place down. Hotel staff and bar staff were friendly and helpful but the lifeguards and restaurant staff were very rude. My daughter fell over in front of a lifeguard and as I was rushing to get to her I saw the lifeguard laughing at her instead of helping her also the drama of getting enough towels everyday was ridiculous, if you’re travelling in a group they come over and question you why you have so many towels I needed to get a manager involved one day to explain we were two rooms together.

Very much style over substance. All pools were freezing cold, not enough sunbeds, beach could be better maintained and utilized like the Sonasea Beach bar which I would prefer. The bar staff and pool bar staff were very friendly and attentive but the reception were surly and almost rude on check in and never friendly when asking them anything, was like a chore. Also at breakfast they cleared my plates 5 times when it was evident it hadn’t been left and I’d just gone to get food, I left my cap and other items but they still cleared and threw away food that was not perfectly fine and tea I’d just made, so was annoying. They upgraded me to a room with a huge bed but for 1 person it was impractical and not required, if their level of English was better it may not be an issue but it was lacking. Overall disappointed by the place

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us

Fantastic resort with a central location, excellent staff and beachfront amenities

The look of this resort is amazing however staff let this place down. Hotel staff and bar staff were friendly and helpful but the lifeguards and restaurant staff were very rude. My daughter fell over in front of a lifeguard and as I was rushing to get to her I saw the lifeguard laughing at her instead of helping her also the drama of getting enough towels everyday was ridiculous, if you’re travelling in a group they come over and question you why you have so many towels I needed to get a manager involved one day to explain we were two rooms together.

The room was always clean, thanks to the housekeeping staff's work. As for the rest of the staff, they should be trained in customer service. Nobody says good morning or good night, or even smiles at anyone. This made me feel like they work under a lot of pressure.

Beautiful boutique hotel with a great outdoor shower in the villas.

Fantastic resort with a central location, excellent staff and beachfront amenities