Southern California All inclusive Vacations

Our rooms a/c unit was broken and would not drop under 74°f throughout the whole day. When I called to the front desk. They initially sent a technician who wasn't not able to fix it. Afterwords we requested a new room but was denied due to hotel being sold out. Hotel was only able to give a completely parking for one night.

Check in took too long

Great resort and views

Our rooms a/c unit was broken and would not drop under 74°f throughout the whole day. When I called to the front desk. They initially sent a technician who wasn't not able to fix it. Afterwords we requested a new room but was denied due to hotel being sold out. Hotel was only able to give a completely parking for one night.

Check in took too long

Great resort and views

I stayed at this property once before about 15 years ago. It really has been allowed to degrade drastically since that stay. 3/4 of front desk staff were pleasant. Another was extremely short and not friendly. I get it. Work sucks. Hotel room was the worst, but also not good. Sheets were clean. Pillows are old. Floor was filthy, the soles of my feet were black. Only linens on one bed were changed during mid stay clean. Maybe it was because I had left things on the bed? I’ve never had an issue with this at any other hotel. Our first night there were people having sex in the hot tub. Around 11pm the second night two people were outside our room loudly arguing, upon opening door to ask them to move it somewhere else I found that one of them was a security guard! A minute later two LOUD knocks on my door I find the same security guard loudly apologizing. I will not be staying here again. And I don’t recommend anyone else with kids does either.

Great location walling distance from Disneyland parks. Rooms were spacious but the stairs to the second story were a little inconvenient with the babies and strollers. Service was wonderful and appreciated the bonus balloons and gift for our toddler's birthday.

Our rooms a/c unit was broken and would not drop under 74°f throughout the whole day. When I called to the front desk. They initially sent a technician who wasn't not able to fix it. Afterwords we requested a new room but was denied due to hotel being sold out. Hotel was only able to give a completely parking for one night.