Gudauri All inclusive Vacations

We stayed at Qstay Gratus and the experience was simply perfect! The apartment was spacious, exceptionally clean and equipped with everything we needed – a full kitchen, washing machine, kitchen utensils and even little treats waiting for us upon arrival. The location is excellent – close to everything but quiet and cozy. The staff was kind, available for any questions and gave a real sense of caring and wholehearted service. The check-in and check-out process was fast and efficient. We felt right at home, and even better 😊 We will definitely come back again and highly recommend to anyone looking for comfort, cleanliness and a high level of hospitality!

I cannot recommend staying at this hotel due to the way my concerns were handled. When I arrived, the room was warm, so I left one of my valuable personal cards in the room's card holder to keep the air conditioning running while I was out. After the first day, the card was missing. I reported it immediately, and the staff assured me they would investigate. Over the following days, I repeatedly asked for updates but received only vague responses. At checkout, I requested an explanation again. The head housekeeper, hotel manager, and owner became involved. Instead of addressing my concerns, they questioned whether I had left the card in the holder, insisted no staff member would have taken it because it had no value to them, and suggested I simply order a replacement. No one accepted responsibility or explained what had happened. The discussion delayed my departure for the airport, yet there was no apology, compensation, or gesture of goodwill. I acknowledge it was my mistake to leave the card in the room, and replacing it is possible, though inconvenient. However, the lack of transparency, accountability, and genuine concern was deeply disappointing and left me questioning the professionalism and honesty of the hotel's staff.

Breakfast spread was more than adequate. Staff were friendly. The downhill walk to a part of the city center is good 12 minutes. Good value for money!

👍

Nice clean room with a good shower and comfortable bed. Fridge, kettle, tv and balcony so all i needed. The receptionists were helpful and welcoming. There was a good choice of foods for breakfast.

I had a great stay at Onyx City Center Tbilisi. The room was very clean, comfortable, and well maintained. The view from the balcony was also beautiful and made the stay even more enjoyable. The staff were exceptionally nice, friendly, and always willing to help. A special thank you to the girl at the reception desk. Unfortunately, I don't know her name, but she was incredibly kind, supportive, and welcoming throughout my stay. Her positive attitude and professionalism made a great impression and truly enhanced my experience. I highly recommend this hotel and would be happy to stay here again in the future.

Türkiye’den 6 gecelik gittik odamız gayet temiz ve lükstü otel çalışanları da ilgiliydi 1 kişi hariç kıvırcık saçlı bi kendini beğenmiş erkek maalesef ki Hindistanlıları görmek zorunda kaldık asansör bozuk olduğu için onların asansörünü kullandık eğer hala öyleyse gitmenizi tavsiye etmem çok leş bi kokuları var inanın kahvaltıya para ödedim onlarla aynı yerde olduğu için kahvaltı bile yapamadım ona göre düşünün taşının

The house keeping doesnt clean the bathrooms very well.

Great location,staff and clean room

The good: - supportive on first day to leave luggage on early arrival - air conditioning worked thankfully and you could adjust the fan - comfortable beds and clean - Beautiful boutique venue - good massage - good variety of breakfast - most staff always willing to help - on dial for WhatsApp Improvements : - Staff overall until last day at breakfast we’re approachable, felt a bit that standards dropped and rushed, both staff and food - more could be done on tour organisation with clarity on fees, partners and promote tourism in a speedily manner (or drivers, even the locals at the bar with me the evening before we’re mortified - shower heads mean your pretty much up against the door. More could be thought about here - while I am small even i struggled Overall a gorgeous boutique, just focus more on engagement and visibility with guests, as opposed to just locals, to make it feel more welcoming- tourism is key for countries and the organised guides, tours and activities would really help make the place special and all rounded 5*. I’d love to come back - hopefully this can be done .

everything good