California Desert All inclusive Vacations

Was a perfect stay!

Perfect classy retreat

Great location, great staff and great restaurant

My weeklong stay at the Viceroy was terrific, mainly thanks to the friendly attentive staff. At the front desk, Ben and a woman whose name may have been Edith (I should have written it down!) were particularly determined to make sure I had a simple relaxing time. Several of the valets were also unusually warm and helpful as well. For me, the only weak spot in the service was a fellow named Chris, who, when I said I couldn't get through to room service, seemed impatient, then sent room service an email and apparently never followed up. Eventually I went down to the lobby and Ben sorted it all out. The food was great, as was the one drink I had in the bar. Even though the hotel is right on Ocean Ave, my room was quiet -- and very comfortable! A great hotel within easy walking distance of the beach and the 3rd St. Promenade.

Some pillow had an odor Please address the issue

Great place to stay. Room was clean, breakfast was great with plenty of choices. Hotel was great location to get out and explore, also close to the bus tour stops and public transportation.

Was a perfect stay!

I am very disappointed with the hotel’s handling of my security deposit. The deposit has still not been returned, and I am currently trying to resolve the issue with the hotel. Unfortunately, I have not received any response for more than 24 hours. What is most frustrating is that I have been trying to resolve this matter for almost a week. The hotel previously confirmed that the $150 deposit had been released from their side, but the money has still not been returned to my account, and now they are no longer responding to my messages. I really hope this is simply a mistake and that the situation will be resolved soon. However, after almost a week of waiting and poor communication, I cannot say that I am satisfied with the service. I expect the hotel to resolve this matter and return my deposit as soon as possible.

Great place to stay. Room was clean, breakfast was great with plenty of choices. Hotel was great location to get out and explore, also close to the bus tour stops and public transportation.