Thimble Islands Adventure Vacations

The hotel was unique. It felt like you were staying in a relative’s mansion. The location was terrific. We could walk to downtown Montclair easily.

desk clerks were very helpful

Wonderful property and exceptional staff!

The location was still good for a Saturday stay with a lower rate b/c subway stations are close by as is Pier 11 to get over to DUMBO quickly. The neighborhood wasn’t a ghost-town even a good bit after midnight. Room was clean and nice.

Great location in 51st and 7th ave….3 minute walk to Times Square and 10 minute walk to Central Park. Right in the Theater District as well. Kendrick at the main desk was awesome. Very friendly and helpful. We were upgraded to a junior suite. The room was very large for NY standards. It was a bit dated, but very comfortable. The only downside to the property was no in room coffee. It was our second stay there, and we would definitely go back. The doorman was also very helpful and pleasant. Lots of helpful tips. Not related to the property…Ubers are very expensive in NY and can randomly charge extra for things like traffic, weather, etc. Our doorman recommended taking taxis instead and it cut our costs easily in half. For example…Uber from LaGuardia was $130….we took a taxi back to LaGuardia for $65…

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.

We thoroughly enjoyed our stay, it was perfect for a 5 night stay in NYC. Staff were friendly and helpful and the housekeeping was exceptional

Service and cleanliness

This hotel overall was nice! My daughter and I arrived around 11:30 and they were able to accommodate us with a room early. It's located in the heart of Times Square which was a plus. The communication and attentiveness of the staff can be improved however. I've stayed at other hotels in Times Square where I've received better customer service overall. For example, after making it to the 42nd floor to our room, I couldn't figure out how to turn on the lights in the room. I had to call the front desk to figure that out. If the lady checking us in would have provided that information, I would've been so confused why the lights, TV, air wouldn't work. Also, no one offered to bring our bags up to our room for us and there was a long wait to pick our bags up from the holding area the day of departure. Also, the elevators were SLOW and oftentimes, it seemed as if only one was working.

We thoroughly enjoyed our stay, it was perfect for a 5 night stay in NYC. Staff were friendly and helpful and the housekeeping was exceptional

It’s a great experience!!!

Elevators broke down from 10:30-after midnight the night we were staying - so had to walk up 15 flights of stairs

The rooms were very quiet. You could not hear any noise from other guests or from the busy streets outside. It was a nice, functional room at a good price.

Medium size refrigerator nice. Microwave, and all you need to cook a basic food.