Rocky Mountains Yoga Vacations

Breathtaking hotel and surroundings. The design and branding were understated yet perfect. They were still under construction for their renovations when we arrived, so not all restaurants were open and the pool and spa and gym were not available. They offered shuttles to the Fairmont to use their pool and gym but it does not have the same convenience. In my mind this property is more beautiful and better than Fairmont. Staff is lovely and helpful. Activities and shuttle are awesome. They helped us do E-bike and lent us headlamps for a night hike. Service 10/10. The only issues encountered had to do with the fact that they re-opened before construction was finished. Firstly, they advised us less than one month before the trip about this fact, so too late to cancel or find something else. I had to strongly complain to Expedia and the property manager. In the end they comped our party’s breakfasts and offered free cancellation if I chose. Secondly, our room the first night was not ready or air conditioned/ventilated, which made sleeping difficult. For this they comped us a shuttle trip to Lake Louise and offered to comp our first night. So overall I was happy they compensated us for the issues. However, at checkout I asked about the first night refund and was told it would be done via Expedia, but it was never done and following up with them after yielded no response. I wish I have got it in writing. Still, I would stay there again, that is how gorgeous this place is.

Great experience

Beautiful style. Nicholas and Hannah were so helpful with getting us settled. We arrived so late (12:10 a.m.), but Nicholas assured us that it was completely fine. I truly felt like I had been there before, they greeted us so warmly. We were attending a concert in the area and arrived back the following night well after midnight. Again, a different gentleman was working the front desk, he wore glasses, but I didn't catch a glimpse of his name tag. He welcomed us like it was three in the afternoon. So kind. The rooms were absolutely clean. The gym and pool were outstanding! If you have the chance, walk around the neighbourhood, and take a camera or your phone (at night it's stunning {especially the cathedral})!! Parking is off-site, half a block away.