South Side Waterpark Vacations

The room was clean. Staff and bar was really nice.

Staff was wonderful, friendly, and welcoming. Room was clean.

Clean and family ambient

Staff was friendly did amazing job with checking us in

The room was fantastic, the rest of the hotel (lobby, gym, bar) is spotless. We arranged an engagement photoshoot in the bar via Laura S (events coordinator) and she was unbelievably helpful in ensuring everything was done correctly and in line with hotel procedure. Will be staying again when we revisit Chicago!

Loved it here and would stay again! Everything was perfect!

Service and clean room - paying attention to the details

This is a tough one as we enjoyed the property and staff but it did not live up to a 4 or higher star rating hotel - staff did not change feather pillows and sheets until day #2 as we requested in advance and, of course, we had allergic reactions, they did apologize, but considering their rates and the plethora of other hotels we have had better experiences. We loaded our own bags in a cart when we arrived and we had to have a door person take them up to our room because it is physically impossible to do it on our own. Otherwise they would help you get into your Ubers. The pool is chaos with children during the holidays so avoid this I’d you are staying as adults. It also was not clean in many areas of the room and there is no fridge to store food when you come back from expensive meals every night and a lot of food left in the room was thrown away by staff - the only fridge is pressure sensored to automatically charge you for things we and likely most guests do not want. The room service was fantastic and the food was great! May stay again, now that we know what to expect we may not.

Great view, awesome bar, fun staff.

Staff was friendly did amazing job with checking us in

The room was fantastic, the rest of the hotel (lobby, gym, bar) is spotless. We arranged an engagement photoshoot in the bar via Laura S (events coordinator) and she was unbelievably helpful in ensuring everything was done correctly and in line with hotel procedure. Will be staying again when we revisit Chicago!