United Arab Emirates Waterpark Vacations

Great location, good pool and excellent breakfast. Room layout isn't most efficient with a lot of wasted space making the living room cluttered and bedroom small. A few of the staff are good otherwise lack 'wow' feel in the customer service.

We had a late check-in and had already informed the hotel in person about our arrival time. We had specifically booked an Executive Room, but when we arrived at the hotel, the staff were extremely unprofessional and rude. We were told that, because of the late check-in, they could only provide us with a standard room. This was very disappointing, as we had already informed the hotel about our late arrival. It raises the question of why we were asked to inform them about our arrival time if the room we had booked could not be provided. The room we were given was also a single-bed room, which was not what we had booked. We raised our concerns immediately, and the staff told us that if we were uncomfortable, they could help us with another room in the morning. The following morning, we complained again and requested a suitable room that matched our booking. We were initially told that the room would only be available around the usual check-in time of 2:00 PM. When we contacted the hotel again, we were asked to wait for another hour. We waited as requested, but the room was still not ready. In total, we had to wait approximately four hours before we were finally given another room. The way the situation was handled was extremely disappointing. The staff were rude and unhelpful, and the management did not appear to take our concerns seriously. We paid for an Executive Room but were initially given a room that did not match our booking, and we were then made to wait several hour

Great location, good pool and excellent breakfast. Room layout isn't most efficient with a lot of wasted space making the living room cluttered and bedroom small. A few of the staff are good otherwise lack 'wow' feel in the customer service.

Great location, good pool and excellent breakfast. Room layout isn't most efficient with a lot of wasted space making the living room cluttered and bedroom small. A few of the staff are good otherwise lack 'wow' feel in the customer service.

We had a late check-in and had already informed the hotel in person about our arrival time. We had specifically booked an Executive Room, but when we arrived at the hotel, the staff were extremely unprofessional and rude. We were told that, because of the late check-in, they could only provide us with a standard room. This was very disappointing, as we had already informed the hotel about our late arrival. It raises the question of why we were asked to inform them about our arrival time if the room we had booked could not be provided. The room we were given was also a single-bed room, which was not what we had booked. We raised our concerns immediately, and the staff told us that if we were uncomfortable, they could help us with another room in the morning. The following morning, we complained again and requested a suitable room that matched our booking. We were initially told that the room would only be available around the usual check-in time of 2:00 PM. When we contacted the hotel again, we were asked to wait for another hour. We waited as requested, but the room was still not ready. In total, we had to wait approximately four hours before we were finally given another room. The way the situation was handled was extremely disappointing. The staff were rude and unhelpful, and the management did not appear to take our concerns seriously. We paid for an Executive Room but were initially given a room that did not match our booking, and we were then made to wait several hour