Isla Caja de Muertos Ski Vacations

Staff was wonderful especially the Aussie at the front desk!

Plenty of space in our room. Very inviting. Clean, comfortable, all the amenities were intact. The staff was very friendly and able to help with any questions we had.

Air conditioning didn’t work properly, was too loud. Room had issue with mold

Best hotel I’ve ever stayed in at Puerto Rico! Never wanted to leave!

Very clean and spacious.

This hotel was great overall! The staff is so friendly and have great hospitality. We got a room upgrade upon arrival which was nice. There’s multiple restaurants in the hotel, we tried a few and they were great. The spa is also amazing. Lots of places to explore around the area. There’s a liquor store across the street and a Walgreens walking distance.

This is a 3-star resort, but the experience did not meet expectations. The staff was not welcoming, the concierge was frequently unavailable, and beach and pool service took over two hours. The only positive service was valet and room service. The pool and beach loungers lack proper covers and are plastic. Considering we paid over $750 per room, we expected much better service and amenities

We had a great stay at Fairmont El San Juan Hotel and really enjoyed our four-night stay. The staff was friendly, professional, and welcoming, and the hotel has a beautiful atmosphere with well-maintained spaces. Our room was comfortable and clean, and overall service was excellent. One small suggestion: it would be very helpful if, at check-in, the hotel clearly explained what is included in the resort fee. We later found out it covered several amenities that we were not aware of and unfortunately did not get to use. Overall, a wonderful experience and we would definitely stay here again.