Suez Canal Ski Vacations

Location is close to the pyramids area , all amenities is perfect , the room is air conditioned , clean , tidy , big , quite , the rooftop is amazing the view of the pyramids is magnificent , breakfast delicious , staff and the reception were very helpful and friendly recommend

I think this property will be great once they have everything in place. When my group checked in, the wardrobe was not installed so there was no place to hang jackets, the was not air conditioning in the room requiring us to have to open the windows which invites the noise from the downtown traffic in. The entry way smell like cat urine. The breakfast was great when it was fresh, but without heat under the pans the food became cold and rubbery by the end of breakfast. Maybe 11am is too late to offer breakfast?

The food is amazing! I had lunch and dinner!

Reception staff has some great personnel (like Raouf, Omar & Yousef), while some others like Carla could use more training in customer service and professionalism. Housekeeping staff certainly need more training and tighter supervision over their basic work duties.

My husband and I stayed 2 nights at the Waldorf Astoria Cairo Heliopolis. The service was excellnt from check in to check out. The property is stunningly beautiful and we would not hesitate to recommend. I would like to especially recognize Mahmoud Abdel Aziz & Omar who both went out of their way to help us to get my husband's phone back after leaving it in an uber by mistake. Peter at the BBQ night. Aya at check out was so lovely and Amr who helped us with our bags. We can't wait until we return to our 'second home' per the security personnel. Thank you WA, I stay in hotels all the time for business and you have the spevial sauce:-).

Location is close to the pyramids area , all amenities is perfect , the room is air conditioned , clean , tidy , big , quite , the rooftop is amazing the view of the pyramids is magnificent , breakfast delicious , staff and the reception were very helpful and friendly recommend

The food is amazing! I had lunch and dinner!

My husband and I stayed 2 nights at the Waldorf Astoria Cairo Heliopolis. The service was excellnt from check in to check out. The property is stunningly beautiful and we would not hesitate to recommend. I would like to especially recognize Mahmoud Abdel Aziz & Omar who both went out of their way to help us to get my husband's phone back after leaving it in an uber by mistake. Peter at the BBQ night. Aya at check out was so lovely and Amr who helped us with our bags. We can't wait until we return to our 'second home' per the security personnel. Thank you WA, I stay in hotels all the time for business and you have the spevial sauce:-).

The food is amazing! I had lunch and dinner!

Reception staff has some great personnel (like Raouf, Omar & Yousef), while some others like Carla could use more training in customer service and professionalism. Housekeeping staff certainly need more training and tighter supervision over their basic work duties.

My husband and I stayed 2 nights at the Waldorf Astoria Cairo Heliopolis. The service was excellnt from check in to check out. The property is stunningly beautiful and we would not hesitate to recommend. I would like to especially recognize Mahmoud Abdel Aziz & Omar who both went out of their way to help us to get my husband's phone back after leaving it in an uber by mistake. Peter at the BBQ night. Aya at check out was so lovely and Amr who helped us with our bags. We can't wait until we return to our 'second home' per the security personnel. Thank you WA, I stay in hotels all the time for business and you have the spevial sauce:-).

Very good hotel near by downtown

I think this property will be great once they have everything in place. When my group checked in, the wardrobe was not installed so there was no place to hang jackets, the was not air conditioning in the room requiring us to have to open the windows which invites the noise from the downtown traffic in. The entry way smell like cat urine. The breakfast was great when it was fresh, but without heat under the pans the food became cold and rubbery by the end of breakfast. Maybe 11am is too late to offer breakfast?