Kim Ma Ski Vacations

Great location, value, rooms, and excellent & helpful staff.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

My classic double room was clean, good view and the staff were friendly and helpful throughout our stay. Breakfast offered a good variety, and the location was convenient for exploring nearby attractions. Overall, a pleasant experience that I would recommend to others. The only downside was occasional noise from the street, but it didn’t significantly affect our stay. We look forward to returning next time we visit the area. Additionally, the hotel amenities were well-maintained, and the Wi-Fi was reliable, making it easy to stay connected. We appreciated the attention to detail and the overall cozy atmosphere. Definitely a top choice for our future stays in the area.

We returned to Hotel Solis after our great experiences in the past. On this occasion we stayed in the executive suite and my, it was lovely. As always the staff are truly amazing - friendly, courteous and professional. Special thanks on your occasion to Bella who facilitated a smooth and efficient check in after a tiring journey. The staff speak excellent English and intuitively know what you require. Set in the old quarter you are not far away from all the major must do sightseeing and also the hustle and bustle of city life. I'm an experienced traveller and I recommend to come here.

The staff were the standout feature - always friendly, helpful, inviting - you felt looked after.

We returned to Hotel Solis after our great experiences in the past. On this occasion we stayed in the executive suite and my, it was lovely. As always the staff are truly amazing - friendly, courteous and professional. Special thanks on your occasion to Bella who facilitated a smooth and efficient check in after a tiring journey. The staff speak excellent English and intuitively know what you require. Set in the old quarter you are not far away from all the major must do sightseeing and also the hustle and bustle of city life. I'm an experienced traveller and I recommend to come here.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

My classic double room was clean, good view and the staff were friendly and helpful throughout our stay. Breakfast offered a good variety, and the location was convenient for exploring nearby attractions. Overall, a pleasant experience that I would recommend to others. The only downside was occasional noise from the street, but it didn’t significantly affect our stay. We look forward to returning next time we visit the area. Additionally, the hotel amenities were well-maintained, and the Wi-Fi was reliable, making it easy to stay connected. We appreciated the attention to detail and the overall cozy atmosphere. Definitely a top choice for our future stays in the area.

Great location, value, rooms, and excellent & helpful staff.

The way the staff greets guests every time they enter and exit the hotel makes me feel very respected. Extremely comfortable.

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

Great location, value, rooms, and excellent & helpful staff.

I stayed here for two nights. Even before I arrived they messaged me via WhatsApp and made sure that I had all my arrangements and if I needed anything. When I first arrived in Hanoi, and then flying out with 4 nights in between. As I was traveling from another country I had luggage I didn’t need. They were very accommodating towards me and allowed me to leave my luggage for those 4 days and it was ready for me when I came back. The staff were so friendly and always made me feel like a VIP. Never did they let me carry my bags! On my return, they still remembered me, and even upgraded to a room with a view for free. My luggage remained safe the whole time. The rooms were cozy but definitely fancy and clean. I saw them cleaning the rooms and they really do deep clean them. When I checked out, I forgot my luggage keys in the lounge as I was rearranging my luggage before the airport. I called them using WhatsApp. They again were so accommodating and luckily I’m early at the airport that they sent a Grab to deliver my keys to the airport. They were so amazing, and I’d definitely recommended them to anyone and I would go back again. They are a big reason I love traveling to Vietnam. I would like to give a shout to William/Minh, who really went above a beyond! I cannot express how much gratitude I have right now.