Castello East Scuba Diving Vacations

Very nice 2-day stay.

Nice place highly recommend.

Clean room - staff - breakfast

Wonderful food, and beautiful architecture. Our room had ceilings from the 1500s!

The Hotel enjoys a prime location in a charming neighborhood with a beautiful view of the Grand Canal. It's conveniently situated near several vaporetti stops, making it easy to explore Venice. The rooms are spacious. However, the age of the building does show in some areas. The bathroom sink was clogged during our stay, and the shower doors were unstable, occasionally coming off their tracks. The fridge in the room was completely empty, and there were no water bottles or a coffee machine provided, which felt like a missed opportunity for guest comfort. The hotel features a rooftop that offers an incredible view but was abandoned and poorly maintained. In reality, it had a few scattered tables and was clearly not set up for guest use. Service was inconsistent. Some staff members were courteous, others at the reception were noticeably hostile and unwelcoming. The hotel is also understaffed, which may explain the lack of attentiveness. Breakfast was limited and repetitive. On top of that, we were mistakenly charged an extra €20 for having breakfast on the terrace despite never having eaten outside. At checkout, we were given someone else’s bill, and they also added a city tax for our 4-year-old child, which should not have been applied according to local regulations. Given the high room rates, management is relying solely on guest turnover without making any efforts to enhance the guest experience or create a welcoming atmosphere that could enhance the experience.

Lovely hotel, gorgeous room in garden but no soundproofing so could hear room underneath talking as if they were in the same room.

Nice place highly recommend.

Wonderful food, and beautiful architecture. Our room had ceilings from the 1500s!

Wonderful place. Easy access to all the beautiful places

Nice place highly recommend.

Love the location and the staff was very attentive

The staff was helpful ( Alessandro) and welcoming at arrival , the room was in incredible over looking all the traffic on the grand canal , WE LOVED it!! The room made us feel very special , Hotel Great easy location, for $150 Euro the private water taxi from airport to hotel door, worth it. Easy and fun ride. Venice is not cheap but worth every penny in this 1.6 thousand year old magical city

Love the location and the staff was very attentive

We loved our stay here! It was beautiful! Great service!