West Bergen Romantic Vacations

Didn’t see any staff but facilities were great

The staff is lovely and the property gorgeous. The room could have been more complete (no slippers to be found and no in-room mini bar amenities, which was surprising). The grounds are pristine and peaceful.

Very disappointed with the false advertisement of a heated pool. My family booked this hotel specifically because it claimed to have a heated indoor pool. The pool was unbearably cold and we could not enter. When I called the front desk to simply ask if the pool temperature is regulated because we thought perhaps it needed to be adjusted, the rep answered combatively stating they are by the river and the pool is not a hot tub. That response felt very short and rude when they could have simply stated it could not be heated. In a cold hotel in the dead of winter, their pool is useless unless you want a cold plunge.

Courteous staff and clean room

Clean rooms lots of amenities great stay

The staff is lovely and the property gorgeous. The room could have been more complete (no slippers to be found and no in-room mini bar amenities, which was surprising). The grounds are pristine and peaceful.

We ended up in a upgraded room with no extra cost. The facility was clean and the staff was wonderful!

Didn’t see any staff but facilities were great

The room was clean, some minor stains on the carpet and wall but I was more surprised with how expensive the room was they would offer some type of breakfast, but they didn't also 150$ deposit for the room sounds a bit over the top when the two nights I stayed the amenities were limited. Gym was small and barely any work out machines, the pool was under construction, also my first day there @8-9 am they were drilling on the wall, very loud barely any peaceful quiet time. Think twice about booking here.

everything was perfect. everything

The staff is lovely and the property gorgeous. The room could have been more complete (no slippers to be found and no in-room mini bar amenities, which was surprising). The grounds are pristine and peaceful.

Very disappointed with the false advertisement of a heated pool. My family booked this hotel specifically because it claimed to have a heated indoor pool. The pool was unbearably cold and we could not enter. When I called the front desk to simply ask if the pool temperature is regulated because we thought perhaps it needed to be adjusted, the rep answered combatively stating they are by the river and the pool is not a hot tub. That response felt very short and rude when they could have simply stated it could not be heated. In a cold hotel in the dead of winter, their pool is useless unless you want a cold plunge.