Canterbury Romantic Vacations

The receptionist was friendly and helpful, and checking in/out was easy

The hotel is quite average. Some staff seem disengaged which clearly indicates a deficiency in training and communication by senior managers. The area near the hotel is interesting and there are plenty of dining options. The breakfast provided at the Cafe attached to the Library was the highlight of our stay.

Clean and nice staff

There were some quirks that made it hard accessibility wise and just felt a bit disorganized. While the apartment was nice, well layed out, quiet and had good heating, Apartments 1 and 2 are at the far end of the building on another street, then had multiple sets of stairs to get into them, I had a sprained ankle at this time so it made getting in and out quite difficult. Also the TV in the main bedroom wasnt a smart TV so you just got Sky channels. Overall, I wouldnt not stay here again, but if you get either of these rooms, I hope you are mobile and your suitcases are small and light :)

Kimberley is lovely and the breakfast and parking being included is great. 5 stars!! But… Room 4 has the worst bathroom, although clean, freshly decorated etc, it is a corridor with a tiny shower. I told Kimberley - and I am sure she will attend to it - this was the worst housekeeping I have ever had - I stayed four days and not once was the room serviced properly. Bed never made, bins not emptied on occasion and tea bags/milk/water not topped up. Such a shame as this is a really nice place. This review could be all ‘5’s if I had stayed in a different room and housekeeping had matched the rest of the experience. I still intend to return there, despite the above, because it is a great base for time in Christchurch and Kimberley is a great host.

Room was clean, staff are very friendly, safe and quiet, away from the busy roads but also nice and close to supermarkets and mall. Would highly recommend!!

The receptionist was friendly and helpful, and checking in/out was easy

The hotel is quite average. Some staff seem disengaged which clearly indicates a deficiency in training and communication by senior managers. The area near the hotel is interesting and there are plenty of dining options. The breakfast provided at the Cafe attached to the Library was the highlight of our stay.

Clean and nice staff