Middle Torch Key Romantic Vacations

We arrived at the hotel around 10:30. The room wasn’t ready

We stayed at The Marlin for three nights and came away disappointed. At the hotel we were charged extra fees for things like towels, none of which were shown on Expedia when we booked. Being hit with surprise charges for basics you'd expect to be included isn't a great start to a stay. On top of that, the TV in our room couldn't connect to the internet and was essentially unusable for all three days. We reported it to the front desk, and staff did try to fix it, but it never worked. At checkout I politely asked for some compensation for the TV and was told the hotel doesn't do that. Charging undisclosed fees and then refusing any goodwill gesture for a broken in-room amenity is poor service. If you book here, ask the hotel directly what extra charges to expect before you arrive. Since the fees weren't listed on Expedia, it's also worth contacting Expedia's customer service. They may refund charges that weren't disclosed at booking

We arrived at the hotel around 10:30. The room wasn’t ready