Sainte-Helene Pet-friendly Vacations

We knew parking and logistics of getting to and out of the property would be different. The front desk was good about being available via WhatsApp. We just couldn’t trust that our car would be ready at 3:30am so we left a day early to stay closer to the airport. The spa was amazing and the vibe is very quiet, but nice and unique. Be aware, no television in the rooms.

Wow! This hotel is hands down one of the nicest I’ve been to in 20 years of traveling for personal and business reasons! The staff were all great! The rooms were exceptionally clean and had great products, linens and that fancy toilet! Hahah I felt like a princess my entire stay and can’t wait to come back!

The property was beautifully designed and in a great location. The service was wonderful. The staff went above and beyond to make my special occasion extremely memorable. The spa is lovely. We thoroughly enjoyed the free use of the facilities during a rainy day. If we had more time we would have gone back. Thank you to the team for the extras and the special attention to detail. Highly recommend!

Stunning hotel absolutely first class service from all staff..rooms were beautiful and had everything you need already there. Would highly recommend a stay at the Hermitage for a weekend. Great spot to explore beautiful Monaco.

Overall a good experience, but by any means a great experience. For a hotel with these ratings, the expectations are not met: none of the showers worked properly- one was leaking, the other one didn’t work. The room is market as it has a balcony with ocean view: that was true, as was ‘some’ ocean view, otherwise it was a lot of ‘roof view’ of the adjacent building. Some of staff members was trying to do their best (the valet team was fantastic as they have a very hard job to move the luggage up and down on a lot of stairs), but some of them just average not something expected from a hotel with such ratings … and rates (ie at check out they charged us one night more for the parking, the offer for transportation was just outrageous- ie 3 times the taxi rates for same type of car…). On the other hand, pleas do yourself a favor and don’t go to the hotel’s restaurant: the service is just bad and the food not so great either (at least for the expectation from a Michelin star restaurant). Let’s start with the reservation: we asked for dinner reservation, and they booked us at 8:00 pm, when the best time is 7:00 pm so you can enjoy the sunset- they didn’t mention / offer this, albeit the restaurant was half booked when we arrived. They asked for formal dressing: don’t worry - they do not reinforce: the people are showing up in T shirts and flip flops. Now the service: we asked for sparkling water, obviously they brought us still water; they brought us the drinks ordered by others …

We knew parking and logistics of getting to and out of the property would be different. The front desk was good about being available via WhatsApp. We just couldn’t trust that our car would be ready at 3:30am so we left a day early to stay closer to the airport. The spa was amazing and the vibe is very quiet, but nice and unique. Be aware, no television in the rooms.

Wow! This hotel is hands down one of the nicest I’ve been to in 20 years of traveling for personal and business reasons! The staff were all great! The rooms were exceptionally clean and had great products, linens and that fancy toilet! Hahah I felt like a princess my entire stay and can’t wait to come back!

The property was beautifully designed and in a great location. The service was wonderful. The staff went above and beyond to make my special occasion extremely memorable. The spa is lovely. We thoroughly enjoyed the free use of the facilities during a rainy day. If we had more time we would have gone back. Thank you to the team for the extras and the special attention to detail. Highly recommend!

The hotel was so convenient to Christmas Market in Nice. Beautiful area. Only a day to spend there but great location to everything we wanted to do. Staff was so polite.

One of the best hotels in the world! We have stayed there multiple times and each time everything is absolute perfection, from the rooms, to the staff, to the food and beverage. 5 stars!

Overall Rating: 10/10 – Highly Recommended! I absolutely loved my stay and would recommend it wholeheartedly. The overall experience was excellent, and I would definitely choose to stay here again on my next visit. The only aspect that was disappointing was the transportation consultation service. On my last day, I approached the concierge desk to inquire about booking a reliable taxi to the Nice airport for an early morning departure. The staff member advised that booking an external taxi might be unreliable and that there was a high possibility the driver might not show up. She then offered the hostel's in-house car service for a fixed price of 250 euros for the trip. This price felt very high. We decided to go to a local taxi stand, spoke with a driver, and downloaded a local taxi app. Using the app for the same early morning trip, the actual cost was only 110 euros. I felt that the information provided by the staff member regarding the reliability of outside taxis was misleading in an effort to sell their significantly more expensive internal car service. While this was a frustrating incident, it was the only negative point in an otherwise perfect stay. Thank you for a wonderful visit!