Shenandoah Mountain Vacations

Okay hotel nothing special

The room and front desk were great! The housekeeping staff always greeted my family in the hall. If you have to stay near the National Mall then i recommend this location. My only negative is the restaurant. We decided to eat there since we were tired after a long day. We ordered a charcuterie board to snack on in our room; this took 1.5 hours to get to us. When it arrived the meat in one section of the plate was rancid and had to be sat outside the room due to the smell. We went down to the desk to tell them and they assured me that it would not be charged to the room. We then decided to eat in the lobby since it was late and we were tired. I was told at the host stand that there was a 30min wait which was fine, so we gave them our info and sat in front of them in the lobby 20ft away. The staff ignored my family, sat other parties while making us wait for over an hour (till i complained again). They then offered to serve us on a couch without a table which i told them "no." When we received the food it was cold and definitely not worth the money. The bartenders also need to be educated that mixed drinks should actually be mixed and not presented as separate layers of liquour in a glass. Upon check out our invoice still had the charcuterie board charged to us which i had to go back to the front desk. Like i said; the staff from the doormen to the housekeeping are wonderful but the food staff needs improvement.

I’ve never stayed at a 5 star hotel that charged you for shampoo, soap, or body wash. Considering the price of the hotel I would never expect to see a notice saying we would be charged for taking shampoo. It gives the impression that the hotel is nickel and diming guests. In addition, the idea of reusing stuff from other guests is also gross. The hotel also didn’t provide toothbrushes, combs, or basic toiletries that other 5 star hotels provide. Lastly to add onto the nickle and diming, never in my life have a stayed at a 5 star hotel that charges for sauna and steam room use. Either include that service in the base price or put a notice saying that a charge is required.

Everything was amazing!

The room was very pleasant - I would have preferred a higher floor but bed was comfortable and room was clean. Check in was easy - I was at hotel only to sleep so I didn't utilize restaurant or bar area but they looked really nice.

The staff was lovely and I really appreciated the kind and hospitable nature of the hotel. I will say, however, that the room was a little rundown (Ex. a broken cabinet door, discolored lampshades, a glitchy TV remote, and chips on the corners of the vanity). Those are just little things that made it feel not as upscale, but overall I really enjoyed the experience.

Great location and a really comfy bed!!

Great location and excellent service!

Thank you for your excellent service!

Okay hotel nothing special

The room was spotless, check in was easy and efficient, the building was nicely decorated for the Christmas season, and I would recommend the hotel. However, it is not handicap accessible, which was a problem for me.

Everything was amazing!

I’ve never stayed at a 5 star hotel that charged you for shampoo, soap, or body wash. Considering the price of the hotel I would never expect to see a notice saying we would be charged for taking shampoo. It gives the impression that the hotel is nickel and diming guests. In addition, the idea of reusing stuff from other guests is also gross. The hotel also didn’t provide toothbrushes, combs, or basic toiletries that other 5 star hotels provide. Lastly to add onto the nickle and diming, never in my life have a stayed at a 5 star hotel that charges for sauna and steam room use. Either include that service in the base price or put a notice saying that a charge is required.

The hotel was beautiful, and the staff was courteous and friendly.