Northern Province Mountain Vacations

The staff in the dinning are more focused to the foreigners than local, we pay the same rate as them and have the less respect we get, that's not what we expect. We had to talk to the staff at the

The food at the restaurant was delicious and the staff were helpful and nice. The rooms were quite run down for the price. Our tv, kettle and multiple lights didn’t work and the bathroom was musty. Our laundry also came back with new stains on it. We stayed in a room with a plunge pool and it lacked privacy. There were no sheer curtains so we had to keep the curtains closed (which meant a dark room) for most of the stay because staff were always walking past our room or standing near it. I would recommend booking an upstairs room.

Friendly staff, attentive to room service needs. Shakila at breakfast was very good. She went out of the way to service us. There were 2 male receptionist staff also were great! Forgot their names. Expedia had listed standard room as ocean view, but the property didn’t acknowledge as ocean view for standard room. We got the room we wanted after explaining it, they were accommodating. Will go back again.

The accommodation is clean, the staff are very friendly and helpful and the food is good. This hotel isn’t 5 star though. If you are looking for 5 star luxury the Riu doesn’t have it

Friendly staff, attentive to room service needs. Shakila at breakfast was very good. She went out of the way to service us. There were 2 male receptionist staff also were great! Forgot their names. Expedia had listed standard room as ocean view, but the property didn’t acknowledge as ocean view for standard room. We got the room we wanted after explaining it, they were accommodating. Will go back again.

The accommodation is clean, the staff are very friendly and helpful and the food is good. This hotel isn’t 5 star though. If you are looking for 5 star luxury the Riu doesn’t have it

Everything was great,, food just average

Nice experience. Friendly staff but the rooms could use some maintenance!

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

Great friendly staff in all areas. Salt restaurant served fantastic Food, both Srilankan and western. Wonderful breakfasts.

The staff in the dinning are more focused to the foreigners than local, we pay the same rate as them and have the less respect we get, that's not what we expect. We had to talk to the staff at the

The food at the restaurant was delicious and the staff were helpful and nice. The rooms were quite run down for the price. Our tv, kettle and multiple lights didn’t work and the bathroom was musty. Our laundry also came back with new stains on it. We stayed in a room with a plunge pool and it lacked privacy. There were no sheer curtains so we had to keep the curtains closed (which meant a dark room) for most of the stay because staff were always walking past our room or standing near it. I would recommend booking an upstairs room.