Usuk Mountain Vacations

Clean hotel with great service. The only downsides to this property is that the $150 deposit wasn’t disclosed until after I already booked and prepaid for the room & the parking is $40 a night (in a garage that’s across the street). Other than that, this is a great place to spend a night or two.

Alice and the staff in the Gold Experience were beyond helpful. Loved the room, balcony and service overall.

This was a wonderful hotel to stay at over the weekend! Nearby is a wonderful Brazilian restaurant I went to every day, Bossa Nova, and in the opposite direction was a lovely donut/ice cream/hot dog shop I went to on the last day. I paid a bit more than I usually would so I could get a corner suite, and it was beautiful! I imagined living my entire life there lol. Everything was extremely comfortable. I did notice some scratches on some doors and a missing lightbulb in a lamp, but nothing that truly impeded my stay. The staff were very accommodating, even when they missed a wakeup call I requested the night before and hence I missed my bus back home, they did everything in their capabilities to cater to my needs after purchasing another bus ticket, such as allowing me to securely store my bags in the locked lobby closet, allowing me to access the closet throughout the day after my time in the room was up, and providing me with a card to access the floor of amenities for the hotel until it was time for my departure. Missing my bus due to a staff member failing to note down my wakeup call request cost me roughly $100 and a day of work, but I was refunded one day's fees worth almost $40, and the staff did their best to accommodate me. I also had an unexpectedly great day wandering around the city after having a packed schedule through the weekend, so for that I am thankful. Downtown LA is truly wonderful and this is the best hotel in the area.

Only negative was very dimly lit bathroom.

Eveyrhing was perfect! I love staying at 1 hotel

Eveyrhing was perfect! I love staying at 1 hotel

Alice and the staff in the Gold Experience were beyond helpful. Loved the room, balcony and service overall.

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!

Clean hotel with great service. The only downsides to this property is that the $150 deposit wasn’t disclosed until after I already booked and prepaid for the room & the parking is $40 a night (in a garage that’s across the street). Other than that, this is a great place to spend a night or two.

Alice and the staff in the Gold Experience were beyond helpful. Loved the room, balcony and service overall.

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!

Clean hotel with great service. The only downsides to this property is that the $150 deposit wasn’t disclosed until after I already booked and prepaid for the room & the parking is $40 a night (in a garage that’s across the street). Other than that, this is a great place to spend a night or two.

Great experience from check in to check out. I observed the frontdesk representatives kept an eye on 2 little child while their parents stepped away. He and the security kept a close eyes on the kids to ensure they didn't leave the lobby by themselves and contacted their parents to return asap to pick up their child. Thank you for ensuring safety of the little ones. Very polite services from everyone in the hotel, especially the breakfast arrangement is awesome! Great processes involved to ensure efficiency during the busy morning. Of course the breakfast is 100% , great food, good quality with lots of options. Last but not least, thanks for the champaign, what a great surprise for the family and celebrations.

So far, my best hotel in NYC. The staff was amazingly friendly and professional. A real pleasure. I believe my expedia VIP status got me a high floor, which was really amazing). Room, bathroom and Gym were perfectly clean. Everything there was eco friendly and healthy (beautiful apples in the gym, very good high end sodas included in the room). Will definitely come back.