Western Suburbs Luxury Vacations

I stayed at IRA by Orchid for 7 days, and unfortunately, the experience was underwhelming. The property is in desperate need of TLC. We faced issues with room cleanliness and extremely low water pressure in the sink. While the staff did eventually move us to a different room after 3 days of complaining, no compensation or apology for the initial discomfort was offered. Additionally, the breakfast was very repetitive; in a week-long stay, there was zero change to the menu. The biggest disappointment, however, was the staff’s inability to listen to guest complaints—they seem to acknowledge the issue but don't take proactive steps to fix it. For the price and the brand name, I expected much better service and maintenance.

Awesome view from balcony into the centrsl atrium. Mediterranean food was awesome

Staff was very helpful and excellent

Amazing and helpful staff. Great breakfast buffet. Overall superb service. Convenient location near airport and vile parle market for shopping. Would recommend highly.

The room was clean, the staff were accommodating, and the hotel offered all the amenities you would expect from the Taj. However, there were a few setbacks. The check-in process was extremely slow and felt disorganised, with other guests pushing in and a wait of over 15 minutes before we were assisted. Additionally, the hotel initially did not recognise that we were a family of four and failed to provide sufficient bedding. This had to be escalated, although the staff were quick to resolve the issue once it was raised.

Amazing and helpful staff. Great breakfast buffet. Overall superb service. Convenient location near airport and vile parle market for shopping. Would recommend highly.

Awesome view from balcony into the centrsl atrium. Mediterranean food was awesome

Staff was very helpful and excellent