Kim Ma Luxury Vacations

Staff were friendly and extremely helpful. Fantastic breakfast and great location in Old Quarter. Highly recommend!

Clean rooms, helpful staff and close by to all shops. Had a great time.

Pros: The staff is very nice and always willing to help. Location of the hotel is good with many places within walking distance. Cons: They advertise this as a 4 star hotel. I can't agree with that. I'm pretty sure 3 star hotel do better. Expedia says it offers 20%-25% food and spa discounts as VIP benefits. It appears to be a false advertisement because it doesn't have food or spa, period, except for complimentary breakfast. I won't complain about the breakfast since it was free, but I've seen significantly better quality from most other 3 or 4 star hotels that I have visited in Vietnam. The real issue was that the hotel simply doesn't live up to the expectations of a 4 star hotel. Little things such as TV and A/C remote not working, rain leaking through windows, bad street noise with no sound proof, ants found in bathroom, hot water stops working during shower were not expected especially for the price I paid. Overall, my experience at this hotel was extremely average. I give it 3 stars instead of 2 because the staff were really nice.

Staff were friendly and extremely helpful. Fantastic breakfast and great location in Old Quarter. Highly recommend!

Exceptional stay - flawless service from start to finish! We recently spent two wonderful nights at the O'Gallery Signature Hotel & Spa, and it was an absolutely perfect experience. From the moment we arrived, we were made to feel incredibly welcome. Nina greeted us at check-in with so much warmth and efficiency, setting a fantastic tone for our entire visit. The highlight of each morning was the breakfast, thanks to the stellar service provided by Anna. She anticipated our every need and took such amazing care of us that we were left completely without any wants. The hospitality here is truly next-level, the property is beautiful, and the entire team goes above and beyond. We cannot recommend this hotel highly enough and will definitely be back