Randall's Island Luxury Vacations

The staff was really nice. Rooms were clean with comfortable bedding. Nice location and the fitness room was a good size.

The price was most we ever paid for a room($907 night) We were there for the NYC Marathon and wanted to be in that area. We had a $25 day credit towards food and drinks, one morning we ate in restaurant and breakfast for 2 people was $104 before tip. They charge me $10 cup for coffee when it was complimentary in the lobby. We returned after long day and they did not leave washcloths, I went to front desk, she called housekeeping and said they would have them right up, 30 minutes later I called and they said they were on there way, after waiting I finally returned to front desk and told lady to tell me where to go and I would go get me some washcloths, she went herself and got some, when I returned to room my wife said housekeeping came but said they could only find one washcloth and brought it. $907 night, do your homework before you go.

Beautiful location with many restaurants and attractions nearby. Check-in process was seamless and room was spotless, shower had great water pressure and the bed was comfortable. Another stand out was the free bag check at checkout so we could see the city before heading back home. Would stay again and highly recommend.

Great location to points of interest

Great location and great staff

Staff was great!! Breakfasts hot and tasty. Room was very tired….chipped and cracked furniture…..doors scratched and chipped…..not up to the standards previously set by the Westhouse.

Hiccup with front desk staff outside of that the place is amazing.

Asked for a WSJ and provided; daily! Didn’t expect it

Staff very accommodating, room on the smaller size, however bed/pillows very comfy. Views from rooftop were gorgeous. Overall a nice experience.

The room was nice, the bellman were very polite and accommodating;however, the front desk check in ladies were not welcoming or polite. You would think such a nice hotel in every other aspect would teach their front desk hospitality and to smile. Very disappointing and got the stay off to a poor start.

The staff was fantastic! Went above and beyond to make sure we had all we needed. Would stay here again in a heartbeat!

Excellent stay! Would recommend

No issues. Nice property, good location, attentive staff. Only knock is that the family suite has some very sharp edges that are eye-level for kids and had us worried. Throw some corner protectors on those and it’s a very reasonably sized and comfortable launching point for exploring Manhattan.