Downstate New York Kid friendly Vacations

It was a good stay. Location is also good.

The staff is always so friendly and helpful!

Staff was very helpful and attentive to our needs. Room wear clean at arrival and throughout our stay well attended.

The best thing this hotel has is the location. Staff is not the most helpful neither not helpful, they are OK.... They talk to you and tell you everything you are supposed to know at check in so quickly so they can finish with you and continue doing what they are doing... The property is a nice one but details start to make it look that needs an update. The corners of all the lobby dark wood pieces are all chipped. Easy fix paint them dark again so you can't see them. Same in the elevators that need more cleaning on the walls and definitely on the elevator's rugs: you can see the dirt in the corners of the rugs that are not the same exact size as the elevator's floors. TLC and maintenance is needed. I am surprised Expedia has this hotel as a 9.0. For this elevated kind of reviews you need more than just location. Room was nice and clean but same again all wood furniture and drawers are chipped. Easy fix get maintenance to paint this regularly. I was given a room next to a closed drainage pipe???? I don't know but my bathroom smelled funky and lots of noises from the bathroom wall. I would give it an 8.0 review

Location cannot be beat. The two restaurants affiliated with the hotel are both excellent. The staff was very attentive to a concern that we had

The free breakfast is not worth it— very crowded and mediocre buffet. The room was nice, shower gets the whole bathroom floor wet. Great location to visit Times Square! Overall we would stay again!

I loved the location of this property, the staff was very nice, and easy access to the subway. Having a CVS across the street was very convenient as well. I just wish they had a better selection of the continental breakfast and their happy hour bar prices are a little bit too high. However, it was still delicious. Please put in mini fridges.

The staff is always so friendly and helpful!

The best thing this hotel has is the location. Staff is not the most helpful neither not helpful, they are OK.... They talk to you and tell you everything you are supposed to know at check in so quickly so they can finish with you and continue doing what they are doing... The property is a nice one but details start to make it look that needs an update. The corners of all the lobby dark wood pieces are all chipped. Easy fix paint them dark again so you can't see them. Same in the elevators that need more cleaning on the walls and definitely on the elevator's rugs: you can see the dirt in the corners of the rugs that are not the same exact size as the elevator's floors. TLC and maintenance is needed. I am surprised Expedia has this hotel as a 9.0. For this elevated kind of reviews you need more than just location. Room was nice and clean but same again all wood furniture and drawers are chipped. Easy fix get maintenance to paint this regularly. I was given a room next to a closed drainage pipe???? I don't know but my bathroom smelled funky and lots of noises from the bathroom wall. I would give it an 8.0 review

The staff is always so friendly and helpful!

Staff was very helpful and attentive to our needs. Room wear clean at arrival and throughout our stay well attended.