Schneifel Kid friendly Vacations

It's a basic airport hotel. It's clean. The rooms are basic, but certainly servicable for what it is. It could use updating, but it's well kept, the breakfast is good and the shuttle is reliable and convenient.

Nice property and very clean. Around some restaurants and public transport. Not far from city center. Not the prettiest of area around.

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Staff location amenities

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Great hotel, clean room, nice staff and good breakfast.

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Ich hatte einen außergewöhnlichen Aufenthalt in diesem Hotel, und das verdanke ich zu einem großen Teil dem exzellenten Service von Frau Anabelle. Vom ersten mirgen nach meiner Ankunft an empfing sie mich mit herzlicher Freundlichkeit und Professionalität, sodass ich mich sofort willkommen fühlte. Während meines gesamten Aufenthalts war Anabelle stets überaus zuvorkommend – sei es mit hilfreichen Empfehlungen, der perfekten Vorbereitung meines Zimmers oder indem sie sich erkundigte, ob alles in Ordnung war. Ihre Liebe zum Detail und ihre freundliche Art trugen maßgeblich zu einem unvergesslichen Aufenthalt bei. Das Hotel selbst war sauber, komfortabel und gut gepflegt, aber der Service von Anabelle machte es zu etwas ganz Besonderem. Sie ist eine echte Bereicherung für das Team, und ihr Engagement hat meinen Aufenthalt insgesamt sehr bereichert. Sincerely Andrea M.

Great hotel, clean room, nice staff and good breakfast.

Very clean, staff friendly and helpful especially trying their best to speak English. Very much appreciated.