Captree Island Beach Vacations

I booked this hotel because of its safe location and specifically because it had a pool. The pool was freezing, not like 80 degrees cold like 65 or less. The first night the “lifeguard” (which is totally unnecessary for such a small and shallow pool) just stared at us awkwardly as he was talking on his phone. The room had fruit flies upon our arrival. The people staying above had children running and jumping literally ALL the time. Thankfully when I called the desk they said they would call and speak to them. The staff is not friendly at all. When you call the desk they are not professional or kind. They make you feel like an inconvenience. There were two team members who made our stay tolerable. Hana and Carmen. Both of these individuals were actually genuinely kind, helpful and a joy to interact with. We paid over $1100 to stay here for two nights. I would not recommend and would not come back.

Exceptional unparalleled service from Violet and Deki. We will never stay anywhere else as long as they are there. The gentlemen at the front door were also unforgettable. They always went out of their way for us and had such wonderful manners and kind spirits. We love you Pendry Manhattan!

nice

Noise in my room and toilet didn’t work

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

Very clean, staff was great and everything is nearby. No need for long rides, everything is close by. I will book again