Diamond District All inclusive Vacations

The service was averaged, the parking charge was simply outrageous $36.00 to park and not be able to easily access the car was not ok.

Guest relation manager was racist, very rude. Checked in early, paid extra for the room, fridge wasn't working, no tea, sugar or coffee in the room and toiletries, wifi also wouldn't work.as advertise. Told front desk waited an hour no one show. Called guest services the person I spoke was very nice and said someone would come up and bring these. The maintenance guy came up. Said he can't fix the fridge and left. I then contacted guest services to complained, I asked to speak to the manager who was very rude and aggressive on the phone and told me well at least you have a bed to sleep on and that I don't have anything to complain about it I'm not happy go somewhere else and when I said that's very rude, what's your name she hang up the phone. I was very taking aback to be spoken to like that and for someone to be so rude and blatantly racist, tell me to go back to where I came from. The hotel itself is very nice and the rest of the staff was lovely.

The Best Western Plus has become my goto place to stay when I come to Brussels. It is in an old building with original features, the location is convenient close to restaurants, shopping and transportation although a (paid) parking space was made available for me. It has a good buffet breakfast and the staff are very friendly, it is clean and hospitable. I would recommend staying here!

Nice property in the city, clean and convenient to attractions

the hotel was an excellent location very near train station. The hotel was clean and staff friendly however, to use internet, a package had to be purchased. a quality hotel of this nature should always provide it's guest with free internet use much to the level that even a 2 stars hotels provides.

Loved the decor and ambiance of the property. Staff were always very helpful and accommodating.

Nice property in the city, clean and convenient to attractions

Excellent hotel. Not central but HOHO bus stop is close along with public transport. Would definitely stay again

Room was large, however i felt like it could have been cleaned a little more thoroughly.

Very good hotel, very large and well equipped rooms. Just 10 minutes walk from centre of Brussels. Only down site is area between Gare Midi and hotel is a building site, so best accessed from Gare Centraal.

The service was averaged, the parking charge was simply outrageous $36.00 to park and not be able to easily access the car was not ok.