Black Forest All inclusive Vacations

Service was amazing - from check in with Karin, to dinner with Oliver and everyone else we encountered. This place is a little piece of heaven on earth! Everything is clean, the food is delicious, and you cannot beat the location.

The owner was not responsive to multiple messages or phone calls for several hours the day of our arrival, which was very stressful not knowing if we would even be able to access the rental when arriving late in the evening with children. I made the reservation several weeks ago. It would have been very easy to simply give me a different number to contact on the day of our arrival, or provide the access code in advance. The pictures on the listing did not match the property. I chose this rental specifically for the view that was displayed, but that view is only available from a different rental. There is a large bell tower less than one hundred meters from the rental. The bell chimes every quarter hour, even at night. The door to the bathroom is very difficult to open. Our youngest child almost got stuck inside. There is almost no information presented about the property. I had to text the assistant to find out where the laundry is (outside, down an alley), where to park (which is paid), where the sauna is (which is in a different rental down the alley). A simple info sheet would easily solve this. This is a cool house and very well renovated, but we will not be returning.

Excellent

Didn’t use pool, short stay

Fantastic location and great service.

Staff was nice and upgraded me into a suite. Property felt a bit older overall but very well located.

Check-in was very confusing. Other than that, the property was great, clean, and new.

Clean and modern but no information about facilities given and no breakfast included in the price , asked for a taxi to airport when leaving was told to get one outside , the driver charged us double what it cost to get to the hotel .