High Black Forest All inclusive Vacations

The room was clean and spacious. Bathroom was a good sign. Hotel was quiet, especially at night. I also liked the free apples on the counter for guests.

Check in supposed to be at 3 PM. We arrived around 3:30 PM and we received our second room after 5:00 pm.

Staff was helpful and able to check us in early which was amazing as we just got off a flight. They are very close to a bus stop and transportation is easy. Bakeries nearby for breakfast if don’t want to eat. Hotel had a hot water kettle for instant coffee. Beds were comfortable and offered water. Great hotel to spend the night after just getting into the country. Felt safe and no issues. Had amenities in room.

Friendly and helpful staff. Everything was clean and efficient.

Room is good, service is alright. However, the info from Expedia on this hotel is not accurate. There is no fitness center available on site, it’s only offsite but need to pay 18 franc/day to use. It’s wrong.

Pros: 5 star amenity rooms, incredibly friendly, multilingual staff, always smiling and accommodating. Cons: Despite how tall the building is, it's very tucked away, misleadingly far from the city centre and difficult to find - even for a couple of taxi drivers I was with.

Check in supposed to be at 3 PM. We arrived around 3:30 PM and we received our second room after 5:00 pm.

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.