Pottuvil Division 2 All inclusive Vacations

The room was spacious, clean and luxurious. There were a few bugs but this is to be expected staying in the jungle. The check in staff were fantastic and very pleasant. The restaurant was a little slow with their service, and better food can be found in town.

The food at the restaurant was delicious and the staff were helpful and nice. The rooms were quite run down for the price. Our tv, kettle and multiple lights didn’t work and the bathroom was musty. Our laundry also came back with new stains on it. We stayed in a room with a plunge pool and it lacked privacy. There were no sheer curtains so we had to keep the curtains closed (which meant a dark room) for most of the stay because staff were always walking past our room or standing near it. I would recommend booking an upstairs room.

Friendly staff, attentive to room service needs. Shakila at breakfast was very good. She went out of the way to service us. There were 2 male receptionist staff also were great! Forgot their names. Expedia had listed standard room as ocean view, but the property didn’t acknowledge as ocean view for standard room. We got the room we wanted after explaining it, they were accommodating. Will go back again.

The hotel staff were really friendly and attentive, the food was good a vast selection of both Sri Lankan and western food including a whole room for puddings! The room was comfy and our lakeside view was great!

Friendly staff, attentive to room service needs. Shakila at breakfast was very good. She went out of the way to service us. There were 2 male receptionist staff also were great! Forgot their names. Expedia had listed standard room as ocean view, but the property didn’t acknowledge as ocean view for standard room. We got the room we wanted after explaining it, they were accommodating. Will go back again.

The hotel staff were really friendly and attentive, the food was good a vast selection of both Sri Lankan and western food including a whole room for puddings! The room was comfy and our lakeside view was great!

The accommodation is clean, the staff are very friendly and helpful and the food is good. This hotel isn’t 5 star though. If you are looking for 5 star luxury the Riu doesn’t have it

The hotel was really convenient when landing in Colombo. You can walk to the beach and restaurants are close by. We ate at the restaurant in the hotel and it was great! Breakfast was really tasty with lots of food! We opted for both the Sri Lankan and English so we could try both options! The spa facilities were also great!

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

Beautiful property on the outskirts of Negombo in a very peaceful calm location. Perfect for resting after a long flight of from some quiet away from the hustle and bustle of the beach properties. There are only 5 rooms. We had room 2 which is a beautiful heritage room in the original house. Breakfast is delicious. Lovely varied menu. Dinner is also good but note that the prices here are in USD and pricier than in town. Few things I didn’t like so much 1. There is no driver or tuk tuks nearby so we had to reply on the unreliable uber app to get into town. It’s about 20 mins and between 600-1000 in a tuk tuk. 2. The water in the bathroom is scalding hot. I burned myself a little the first night so it would be good if the hotel could add a warning sign somewhere. 3. There are no suggested tours or guides from the property. It would be good if the hotel could perhaps have a few suggestions on hand to avoid trawling through Expedia, get your guide etc. other than this I think our stay was pretty perfect.

The room was spacious, clean and luxurious. There were a few bugs but this is to be expected staying in the jungle. The check in staff were fantastic and very pleasant. The restaurant was a little slow with their service, and better food can be found in town.

Lovely rooms, very attentive staff and super location if you’re planning to climb lions rock.

Friendly staff, attentive to room service needs. Shakila at breakfast was very good. She went out of the way to service us. There were 2 male receptionist staff also were great! Forgot their names. Expedia had listed standard room as ocean view, but the property didn’t acknowledge as ocean view for standard room. We got the room we wanted after explaining it, they were accommodating. Will go back again.