Berchtesgaden Alps Adventure Vacations

Room is big. No divider/curtain in the washroom, so water splash everywhere.

The staff were excellent. Rooms were clean and all amenities functioned with one exception. I had to tie the shower head fixture myself so it would not always be a hand-held. The clasp holding the head was broken. When requested a repair, it was passed off as someone elses problem and never addressed. VERY important funxtion of a room ignored.

Hotel was clean and breakfast ok. Very poor customer service on arrival. Ignored at check in and unwelcoming. Delay on room being ready. First impressions count!

Great location, Staff very accommodating

I was so disappointed with this hotel. It purports to be a 5 star hotel and I was certainly paying a rate commensurate with that but it simply isn’t of a high enough standard to deserve a 5 star rating. From staff arguing with each other in front of us to being denied entry to the bar because it was too busy; there simply isn’t enough room for me to list their faults here, which essentially come down to a lack of attention to detail and care but if the management want to write to me I will give them the full list.

Room is big. No divider/curtain in the washroom, so water splash everywhere.

Staff, location and the place was super clean. Great breakfast

We were moved from one room to another due to a very loud wedding or party next door. Both rooms needed maintenance -night bulbs out, drains stopped up. The room was generally clean just worn. Sad to see such an iconic hotel this way! The courteous staff, lush vegetation and experiential cabana rooms will entice us to return again.

Very pleasant - gorgeous staff.

Room was clean, friendly staff always ready to help, amazing property