Central California Adventure Vacations

The property grounds are beautiful and well maintained. Lots to do. Great hiking trails around. The main building "the lodge" where reception, restaurant and spa are is very nice, contemporary and well maintained. The issue is the rooms. We got a "vineyard oak studio with outside tub". The rooms are VERY dark and cavernous despite the sliding door window. The view is also mainly completely blocked by oak trees. Based on the layout of the property I don't think there is actual vineyard views, most are oak trees, which is great except it makes the rooms very dark. Don't expect to get the views from the marketing pictures, maybe there's just a couple like that. The rooms themselves are VERY tired. Think 2000's stripe brown carpet (questionable). A random sofa floating in the room. A tiny little "art" frame that goes with nothing on a huge wall...Can't possibly have been decorated by an interieur decorator worth that name. Outside chairs/cushions are destroyed. For those prices, the room feel more like a $199/night hotel at best. A renovation is WAY overdue to command those prices. We saw a different room in another part of property, which was the same. The rest of the property is lovely though.

We had a great experience at the Portola Hotel & Spa! The staff was very friendly and helpful. A special thank you to Edgar Santos from Engineering for coming to our room and fixing the Wi-Fi so my son could connect and play his gaming system. He was kind, professional, and made sure everything was working before he left. My son was so happy! I just wished the jets at the jacuzzi were It’s the little things and great customer service that make a hotel stay even better. We really appreciated Edgar going out of his way to help us. Thank you for making our stay more enjoyable we would definitely stay here again!

The property grounds are beautiful and well maintained. Lots to do. Great hiking trails around. The main building "the lodge" where reception, restaurant and spa are is very nice, contemporary and well maintained. The issue is the rooms. We got a "vineyard oak studio with outside tub". The rooms are VERY dark and cavernous despite the sliding door window. The view is also mainly completely blocked by oak trees. Based on the layout of the property I don't think there is actual vineyard views, most are oak trees, which is great except it makes the rooms very dark. Don't expect to get the views from the marketing pictures, maybe there's just a couple like that. The rooms themselves are VERY tired. Think 2000's stripe brown carpet (questionable). A random sofa floating in the room. A tiny little "art" frame that goes with nothing on a huge wall...Can't possibly have been decorated by an interieur decorator worth that name. Outside chairs/cushions are destroyed. For those prices, the room feel more like a $199/night hotel at best. A renovation is WAY overdue to command those prices. We saw a different room in another part of property, which was the same. The rest of the property is lovely though.

We had a great experience at the Portola Hotel & Spa! The staff was very friendly and helpful. A special thank you to Edgar Santos from Engineering for coming to our room and fixing the Wi-Fi so my son could connect and play his gaming system. He was kind, professional, and made sure everything was working before he left. My son was so happy! I just wished the jets at the jacuzzi were It’s the little things and great customer service that make a hotel stay even better. We really appreciated Edgar going out of his way to help us. Thank you for making our stay more enjoyable we would definitely stay here again!