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"Extremely comfortable, excellent staff and outstanding service! "

"Everything was lovely"

"Spotless rooms, absolutely amazing staff"

"Clean room, very nice staff"

"The staff were AMAZING and helped me with several issues of my own cause. The heater in the room worked well. The bed mattress was uncomfortable but sleeping on the duvet always helpful. The tubs were deep and water hot.. happy with my stay "

"Wifi wasn’t work"

"Nice onsen hotel and we had a spacious Japanese style room. The dinner and breakfast package was excellent. The onsen facility is good. "

"Breakfast was delicious and lots of kind foods ! "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."