2/10 Terrible
Connie
Jan 1, 2020
Liked: Cleanliness
Disliked: Staff & service
Hardware is good.Service is bad. We drove all the way from Shenzhen to the hotel and when we pulled the car to the front of the hotel, a staff came out. His first comment was: you cannot park the car here! No greeting or welcome as we would have expected. How were we supposed to unload luggage?!! Another occasion: we were taking photos of the hotel lobby as we were quite impressed by the design and decoration. A customer service manager stopped us and told us that we could not take photos of the hotel, without even asking if we were hotel guests. Might be we should not use ordinary cameras but cell phones that all the people were using to take photos in the hotel? This is ridiculous. We have never been to a hotel that stops the guest from taking photos of the hotel lobby! What we have experienced from this hotel is not hospitality as one would expect, but HOSTILITY! We will not come back to this hotel again.
Connie
Stayed 3 nights in Dec 2019