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"The Hotel is in a perfect location Walking distance to the cruseship close to shopping The breakfast buffet is with a very large selection that can please any nationality The dinner buffet is also very very good especially on a Friday Saturday and Sunday is incredible the variety is amazing included is all kinds of wine from different parts of the world I must mention the excellent service of Angela very helpful in any way she can in upgrading to a beautiful large room with two washrooms and two Tv Also the accommodation of one time to the lounge for free and the service that I experienced in the restaurant from some of the managers like Lake , and two others that now I forgot their name was fantastic Super experience with courtesy and Beatiful manner they should get a raise for what they do In conclusion my experience in this hotel is been something that I will never forget Definitely I will return without thinking of others hotel Think that I booked for 4 days but after experiencing the first 4 days I booked for 5 more days Thank to all the Staff including April The made and a big thank to who ever manages the Swiss Grand Xiaman Hotel Good job Thank you Valentino From Vancouver Canada "

"Nice place. Everyone was very nice and helpful. Wendy at the front desk was great. Thank you "

"Staff is well trained "

"Excellent location and environment. Spacious rooms and Great Lake view"

"Ok"

"Firstly, the room I booked online had a picture of a bath tub but when I was not given a room with one when I checked in. I had to inform the guest services and was told that not all rooms had a bath tub. I felt cheated as your picture of the room had a bath tub. Sound proofing of the rooms were ridiculous. I was constantly awoken by sounds of people talking and doors opening and closing. I did not get a good nights rest. Service from house keeping was great. But overall the other service I felt from the staff was cold and not up to par with what branding this hotel has. "

"At the check-in staff did not seem so kind. When you are traveling far from home, alone and tired after a long trip, a welcome smile matters. Overall, it is a very good hotel, also well located. "

"This is one of the most beautiful hotels we have stayed in. The lobby and restaurant area is hugged by the water with islands scattered and shrouded in fogs. Room is spacious and exquisitely decorated. Breakfast contains copious western and Chinese selections. "

"Breakfast is ok"