Woodbine Vacations from ￥393,572

I checked into my room #210 at 3 pm and it was hot in there so I turned on the ac. I left for three hours and came back and my room was still hot. I called the front desk and they kept telling me they had no complaints of the ac not working in that room. I asked them to change rooms and they said they would send someone up to check the ac unit before they would move me. A guy comes up turns the unit on and off and tells me it’s not working and will change me rooms. I am then moved to room 310 at about 7 pm and I checked the head of my bed for bugs and seen none. The next morning I was changing and a lady WALKED INTO MY ROOM UNANNOUNCED!! I shreeeeeked “check out is at 11!! “ and she said sorry sorry and shut my door. I dropped a piece of clothing when she startled me so when I bent down to pick it up I noticed something on the mattress which was BED BUGS!!! I immediately packed up the rest of my belongings and went down to the front desk to be asked by the manager Neil what he wants me to do about it! I had to throw away approximately 175$ worth of personal items I refused to bring with me. They did not refund me nor provide me with anything for an incident report. I took pictures of the bed bugs and am completely disgusted by this.

Would have been better if the parking was free and we were notified of street closures due to road work and building reconstruction

Front desk young man gave us the wrong information about breakfast time and we missed our pre-paid (not complimentary) breakfast. He did not give clear directions about where to go for dinner. The restaurant said it closed at 10pm but when we arrived at 9:50pm they said they stopped serving at 9:45. The hotel itself is decorated in fancy art-deco style.

Clean, friendly staff, greta snack collection, good breakfast, amazing location!!

Rooms are clean and well maintained, with a modern feel! Staff are friendly and welcoming! Pool area is tidy and they have a full service bar with a lot of options!